Technical Support Manager

An IT and Cybersecurity company in the NYC Metropolitan Area is seeking a Helpdesk Manager.

A successful candidate will have 5+ years of experience in Technology Support, and 2+ years in a managerial role. As the helpdesk manager, you will be responsible for mentoring junior members of the team.

Required Skills & Experience:

• Strong knowledge in O365 administration
• An expert knowledge in windows desktop and server operating systems
• Experience and strong technical knowledge in networking, virtualization, and cloud technologies.

Desired Skills & Experience:

• Previously working at a Managed Service provider
• Experience as a technical manager

What You Will Be Doing:

• Manage 10+ support desk engineers
• Work closely with clients to ensure satisfaction and address any escalations

The Offer:

• Competitive salary
• Paid training and Certification benefits

You will receive the following benefits:

• Payments towards Healthcare benefits

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.