Help Desk Analyst

Our client is looking for a Help Desk Analyst for a 12-month contract in Oklahoma City, OK 73112.

Come work for one of the largest insurance companies in the U.S. and help people and businesses become smarter and better prepared to protect the things that matter most to them.

Contract Duration: 12 Months Required Skills & Experience

• High school diploma or equivalent. Bachelor’s degree preferred. Equivalent relevant business experience or certifications will be considered.
• One year of technical experience in an enterprise support environment or equivalent education / technical certifications.

Desired Skills & Experience

• Remote support (enterprise) experience.
• Contact Center experience.
• Flexibility to work within 18x7x365 support team.
• Experience with CompTIA A+, Net+, Microsoft Desktop Professional, ServiceNow, Device Manager and Active Directory.

What You Will Be Doing Daily Responsibilities

• Provides phone, chat and web support for business and IT customers technical issues and service requests.
• Records problem symptoms and information for escalation of the more complex problems to higher level support.
• Maintains knowledge of relevant products and service offerings to provide accurate solutions.
• Acts as representative of technical services to customers.
• Provides basic service desk support for issues and service requests related to hardware, software, network/mainframe connectivity, and application support within an enterprise support team.
• Acts as a representative of technical services to customers. Initiates, escalates, and resolves incidents and/ or service requests.
• Conducts timely 1st-level problem determination for incidents using documented procedures.
• Acquires and maintains up-to-date knowledge of relevant product/service offerings and support procedures to provide technically accurate solutions to customers.
• Must be able to provide clear, concise, information through written and verbal communications.
• Accurately documents issues, steps taken, and results following quality guidelines.
• Creates a positive customer experience in every interaction.

Physical Actions:

• Sits or stands for extended periods of time, up to a full work shift.
• Occasionally reaches overhead and below the knees, including bending, twisting, pulling, and stooping.
• Occasionally moves, lifts, carries, and places objects and supplies weighing 0-10 pounds without assistance.
• Listens to, interprets, and differentiates auditory information (example others speaking) at normal speaking levels with or without correction.
• Visually verifies and reads information. Visually locates material, resources and other objects.
• Ability to continuously operate a computer for extended periods of time, up to a full work shift.

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.

You will receive the following benefits:

• Medical Insurance - Four medical plans to choose from for you and your family
• Dental & Orthodontia Benefits
• Vision Benefits
• Health Savings Account (HSA)
• Health and Dependent Care Flexible Spending Accounts
• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
• Hospital Indemnity Insurance
• 401(k) including match with pre and post-tax options
• Paid Sick Time Leave
• Legal and Identity Protection Plans
• Pre-tax Commuter Benefit
• 529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.