IT Help Desk
Palo Alto, California
Onsite
Full Time
$80k - $120k
Installation and on-site service of computer & telecom networking equipment at various customer sites.
Products handled by this position:
All major data network equipment including; computer hardware, network hardware, peripherals, Microsoft and CISCO products, Dell, telephone PBX and VOIP hardware.
Responsibilities include, but are not limited to:
- Pre-sale system design
- Creating schematics and documentation
- Installation and management of Windows server environments
- Site surveys
- Installation of data and VoIP hardware and software
- Post installation support and customer training
- Troubleshooting and repair of data equipment
- Help desk services
- Share on-call duty
Requirements:
(Minimum 6 years experience in all areas listed)
- Excellent customer service and communication skills.
- MS Windows desktop and server operating systems, MS Office, Exchange, SQL, IIS
- Microsoft Active Directory and Security Policy administration
- Linux / UNIX
- Ethernet networks
- Router, Gateway and Firewall administration
- Broadband Technologies (i.e. T-1, DSL, Cable)
- Ability to understand and troubleshoot various hardware and software
- Ability to read and understand manufacturer documentation
- PBX and VoIP technologies
- Experience in troubleshooting and installing computer hardware
- Acceptable/Insurable DMV record