IT Support Engineer/ Raleigh, NC

We are seeking a dedicated and detail-oriented IT professional to join our team in Raleigh, NC. This full-time, on-site position with a managed service provider (MSP) offers an exciting opportunity to deliver high-quality technical support to a diverse range of clients. You'll gain hands-on experience while working in a fast-paced environment that emphasizes teamwork and excellent customer service.

This role is ideal for someone with 2-4 years of experience who thrives in client-facing situations and is passionate about technology. Strong communication skills are essential, as you'll be the first point of contact for troubleshooting and resolving technical issues. Join a supportive team where you'll have opportunities to grow, enhance your technical expertise, and make a real impact in ensuring client satisfaction.

Required Skills & Experience

• 2-4 years of experience in a help desk or deskside support role, preferably within an MSP.
• Exceptional communication and interpersonal skills, with the ability to explain technical issues clearly to non-technical users.
• Proven ability to troubleshoot and resolve hardware and software problems.
• Familiarity with corporate network environments and VPN configuration/support.
• Experience managing IT inventory and maintaining accurate documentation.

Desired Skills & Experience

• Hands-on experience imaging and setting up computers, monitors, and mobile devices.
• Knowledge of office automation tools such as printers, copiers, and video conferencing systems.
• Strong understanding of secure password management practices.
• Ability to juggle multiple tasks and prioritize effectively in a fast-paced setting.

What You Will Be Doing Tech Breakdown

• 40% Windows Desktop and Server Support
• 35% Hardware Troubleshooting and Setup
• 25% Network and VPN Support

Daily Responsibilities

• 60% Hands-On Technical Support
• 25% Client Interaction and Communication
• 15% Task Coordination and Documentation

The Offer

• Bonus eligible
• Exposure to cutting-edge technology and diverse client environments
• Career growth opportunities in a supportive team-oriented MSP setting