Help Desk Support/ Night Shift

This is an exciting opportunity to join a dynamic organization as a Help Desk Technician working night shifts. Based in Richburg, SC, this position offers a chance to work with cutting-edge technology while supporting critical IT operations.
Are you someone who thrives on solving technical challenges?

This role puts you at the forefront of IT support, providing hands-on assistance and troubleshooting for hardware, software, and networking issues. You'll play a vital role in delivering excellent customer service while expanding your technical expertise and contributing to a high-performing team. This position is perfect for those looking to grow professionally in a collaborative and fast-paced environment.
Required Skills & Experience

• 1-3 years of experience in a help desk or technical support role.
• Proficiency with help desk tools, Office365, Active Directory, and basic networking concepts.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and client-facing abilities.
• Customer service-oriented with a track record of exceeding expectations.

Desired Skills & Experience

• Bachelor’s degree in IT, Computer Science, or equivalent work experience.
• Familiarity with LAN, WAN, and remote control software.
• Experience writing training manuals and delivering user training.

What You Will Be Doing
Tech Breakdown

• 50% Software troubleshooting and diagnostics
• 30% Hardware support and repair
• 20% Networking and system issues

Daily Responsibilities

• 80% Hands-On Support
• 20% Documentation and Training

#LI- GA1