Desktop Support Technician

The Desktop Support Technician’s role is to provide a single point of contact for end-users to receive support and maintenance within the organization’s desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to laptops, tablets, printers, and scanners) to ensure optimal workstation performance. This Role will assist in the management of inventorying of equipment and the tracking of assets.

Leadership and Functional Responsibilities:

• Setup new hire accounts and hardware as well as offer training as needed.
• Work directly with HR and hiring managers to support employee offboarding in a timely manner.
• Support and maintain user accounts.
• Troubleshoot and support PCs, MACs, printers, mobile devices, and related auxiliary systems.
• Perform general preventative maintenance tasks on laptops, tablets, printers and more.
• Use and manage tickets in Jira Service desk and report on issues and solutions to IT management.
• Serve as an escalation point for Desktop Support Technicians during troubleshooting.
• Documents work in the ticketing system, comments, and updates any follow up and/or work completed.
• Learn and use company software programs.
• Troubleshoot, investigate, and document system configuration and performance anomalies.
• Work with vendor/internal developers to resolve all performance anomalies.
• Perform functional testing, interpretation, and analysis of test results.
• Responsible for the deployment of all related software and hardware.
• Perform ad hoc IT maintenance requests.
• Provide feedback and suggestions to improve documentation to support problem analysis and resolution.
• Provide proactive support to alleviate technical problems by reviewing Intune/JAMF and other related reporting.
• Troubleshoot users’ issues and resolve problems.
• Available for on-call/afterhours support activities (on-call rotation).
• All other duties as assigned.
• Travel as needed.
• On-site schedule – hours may vary by location

Education and Skill Requirements

• 5-7 Years’ experience in a technical support role.
• Experience troubleshooting technical issues.
• Willingness to learn and self-educate.
• Passion for customer service.
• Ability to multitask and manage time efficiently.
• Work both independently and in teams.
• Written and verbal communication skills.
• On-site position – hours may vary by location
• US Military or Veteran a plus

Position Type/Expected Hours of Work/Physical Requirements
This is a full-time position and may require long hours and may require weekend/nights work per events/issues.

• While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard, reach, stoop, kneel to install computer equipment.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Light to moderate lifting is required.
• Ability to uphold the stress of traveling as required.
• Regular, predictable attendance is required; including quarter-driven hours as business demands dictate.
• Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
• Ability to work in a confined area.
• Ability to sit at a computer terminal for an extended period of time.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

You will receive the following benefits:

• Medical Insurance - Four medical plans to choose from for you and your family
• Dental & Orthodontia Benefits
• Vision Benefits
• Health Savings Account (HSA)
• Health and Dependent Care Flexible Spending Accounts
• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
• Hospital Indemnity Insurance
• 401(k) including match with pre and post-tax options
• Paid Sick Time Leave
• Legal and Identity Protection Plans
• Pre-tax Commuter Benefit
• 529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.