Help Desk Support Specialist (3-Month Contract)

We’re working with a fast-growing, innovative AI company that's in search of a Help Desk Support Specialist to join their internal IT team on a 3-month contract. This is a hands-on, employee-facing role where you’ll be the first line of support, helping staff across the company stay productive and connected.

If you're someone who thrives in a collaborative, fast-paced environment and enjoys solving technical issues with a customer-first mindset, this could be a great short-term opportunity.

What You’ll Be Doing:

• Provide day-to-day technical support to internal employees (both onsite and remote)

• Troubleshoot hardware and software issues across Mac (75%) and Linux (25%) systems

• Set up and configure new workstations, user accounts, and peripheral equipment

• Maintain and update IT documentation and inventory

• Escalate complex issues to senior IT staff or external vendors as needed

• Support internal tools, Slack, Google Workspace, and basic networking issues

What We’re Looking For:

• 2+ years of Help Desk or IT Support experience

• Strong experience with macOS troubleshooting and support

• Familiarity with Linux-based systems and command-line tools

• Excellent communication and interpersonal skills—this is a user-facing role

• Ability to prioritize and manage multiple support requests

• Comfortable in a high-growth, tech-driven environment

Nice to Have:

• Experience supporting remote teams

• Previous experience with ticketing systems (e.g., Jira, Zendesk, or similar)

• Knowledge of basic scripting or automation (bash, Python, etc.)

This is a great opportunity to get your foot in the door with a cutting-edge AI company and work with a team that values technical excellence and collaborative problem solving.

You will receive the following benefits:

• Medical Insurance - Four medical plans to choose from for you and your family
• Dental & Orthodontia Benefits
• Vision Benefits
• Health Savings Account (HSA)
• Health and Dependent Care Flexible Spending Accounts
• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
• Hospital Indemnity Insurance
• 401(k) including match with pre and post-tax options
• Paid Sick Time Leave
• Legal and Identity Protection Plans
• Pre-tax Commuter Benefit
• 529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.