Applications Support Analyst

Grow your career as an Applications Support Analyst with an innovative global bank in Tampa, FL. Contract role with strong possibility of extension. Will require working a hybrid schedule 2-3 days onsite per week.

Join one of the world's most renowned global banks and trusted brand with over 200 years of continuously evolving financial services worldwide. You will work alongside some of the smartest minds in the industry who are excited to share their knowledge and to learn from you.

Contract Duration: 7+ Months

Required Skills & Experience

• Bachelor’s/University degree or equivalent experience in technical skills.
• 3+ years of experience in an application support role with a good understanding of application support procedures and concepts and commensurate people management experience.
• Experience with real-time monitoring systems and implementations
• Strong analytical and problem-solving skills with a data and metrics driven approach. Effectively share information with other support team members and with other technology teams and ability to create senior management reports (MIS) and presentations.
• Ability to communicate effectively to relevant stakeholders demonstrating progress, highlighting issues, risks and potential opportunities.
• Good conceptual understating of Database Management and tools is required with an ability to form and decipher complex RDBMS queries.
• Must have a fundamental exposure/experience with web applications with hands on experience with development tools and technologies. Have worked on applications monitoring tool(s)

Desired Skills & Experience

• Experience working as a developer.

What You Will Be Doing

• Has responsibility for volume, quality, timeliness of end results and shared responsibility for planning and budgets.
• Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices.
• Manages an applications support team and provides technical and business support for users of the applications. 
• Perform post release checkouts after application releases and infrastructure updates.
• Develop and maintain technical support documentation. Persuades and influences others through strong communication and diplomacy skills; may negotiate with external parties
• Evaluates subordinates' performance and makes decisions on pay increases, hiring, terminations and other personnel actions
• Supervise the activity of others and create accountability with those who fail to maintain these standards.
• Analyzes applications to identify Risk, vulnerabilities and security issues.
• Make evaluative judgements based on analysis of factual information; resolves problems by identifying and selecting solutions in cooperation with the development colleagues to prioritize bug fixes and support tooling requirements.
• Oversee process for technical issue escalation; prioritizes technical issue resolution.
• Ensures resource gaps are addressed as a priority to avoid business service disruption. Oversee resolution of major system outages ensuring communication to interested parties. Start of day checks, continuous monitoring, and regional handover.
• Act as a liaison between users, interfacing internal technology groups and vendors. Provides technical oversight across systems and applications, leverages skills across apps support area.
• Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
• Applies good understanding of concepts and procedures within own apps support area to resolve issues.
• Provide evaluative judgment based on analysis of factual information in complicated and unique situations.
• Responsible for delivery of end results and contributes to planning, budget management and formulation of procedures which directly impacts the apps support area; influences resource planning.
• Participate in application releases, from development, testing and deployment into production.

You will receive the following benefits:

• Medical Insurance - Four medical plans to choose from for you and your family
• Dental & Orthodontia Benefits
• Vision Benefits
• Health Savings Account (HSA)
• Health and Dependent Care Flexible Spending Accounts
• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
• Hospital Indemnity Insurance
• 401(k) including match with pre and post-tax options
• Paid Sick Time Leave
• Legal and Identity Protection Plans
• Pre-tax Commuter Benefit
• 529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.