IT Permission Support with Tier 1 Helpdesk

As an IT Helpdesk Analyst, you will serve as the first point of contact for the employees’ technical issues while also taking on the role of Permissions Analyst. You will handle the setup of access permissions for new hires, ensuring they have the necessary access to systems and applications. This position offers an opportunity to learn about SOX compliance and ERPs while working closely with your team lead.

This 6 month+ contract is onsite in west Georgia. 

Key Responsibilities:

• Respond to incoming support requests via phone, email, walk ups or ticketing system.
• Assist in setting up access permissions for new hires, modifying and managing their accounts in Active Directory.
• Document and track issues in the ServiceNow ticketing system to ensure timely resolution.
• Perform Excel data entry to maintain accurate records of permissions and access setups.
• Work closely with the team lead to complete specific tasks related to new hire setups.
• Maintain a QA mindset to ensure accuracy and compliance with company protocols.
• Provide guidance on the use of various software applications and tools.
• Collaborate with senior IT staff on more complex technical issues.
• Maintain a positive and professional demeanor while assisting users.
• Participate in training sessions to enhance technical knowledge and skills.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• Basic knowledge of computer systems, networks, and troubleshooting techniques.
• Familiarity with Active Directory and ticketing systems like ServiceNow.
• Proficient in Excel with strong attention to detail.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and a customer-focused attitude.
• Ability to work well in a team environment.
• Eagerness to learn and grow in the IT field, including knowledge of SOX and ERPs.

You will receive the following benefits:

• Medical Insurance - Four medical plans to choose from for you and your family
• Dental & Orthodontia Benefits
• Vision Benefits
• Health Savings Account (HSA)
• Health and Dependent Care Flexible Spending Accounts
• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
• Hospital Indemnity Insurance
• 401(k) including match with pre and post-tax options
• Paid Sick Time Leave
• Legal and Identity Protection Plans
• Pre-tax Commuter Benefit
• 529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.