Business Execution Consultant - Issue Complaint Remediation, Controls, Financial

Outstanding long-term contract opportunity! A well-known Financial Services Company is looking for a Complaints Remediation Consultant in Des Moines, IA, Charlotte, NC OR Tempe, AZ (Hybrid).

Work with the brightest minds at one of the largest financial institutions in the world. This is a long-term contract opportunity that includes a competitive benefit package! Our client has been around for over 150 years and is continuously innovating in today's digital age. If you want to work for a company that is not only a household name, but also truly cares about satisfying customers' financial needs and helping people succeed financially, apply today.

Contract Duration: 12 Months

Required Skills & Experience

• 5+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Issue Management Experience
• Customer Remediations Experience
• Experience working with the Shared Risk Platform (SHRP), Veritas (Issue Management), and Integrated Remediation Management Tool (IRMT) ]Line of Business experience, Consumer, Small & Business Banking, Commercial Banking, Wealth Investment Management, Corporate & Investment Banking, Global Treasury Management
• Strong analytical skills with high attention to detail and accuracy
• Ability to articulate complex concepts in a clear manner
• Highly refined and professional verbal and written communications
• Outstanding problem solving and analytical skills with ability to turn findings into strategic imperatives
• Superior project management skills including the ability to handle multiple projects concurrently
• Ability to synthesize complex analytical findings into executive level communications
• Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
• Ability to assess current processes/procedures and make recommendations for efficiency
• Advanced Microsoft Office (Word, Excel, Outlook and PowerPoint) skills
• Ability to partner with Issue Management Liaisons with an emphasis on proactive monitoring and governance in accordance with the issue management policy and procedures.
• Ability to operate in a complex, heavily matrixed corporate environment.
• Sense of urgency and personal accountability
• Knowledge of the financial services industry, products, and regulatory environment.
• Excellent organizational and time management skills
• Ability to identify root-cause issues/improvement opportunities, and design approaches/programs/products to improve overall quality assurance
  

What You Will Be Doing

• Seeking a Lead Business Execution Consultant within the Customer Impact Assessment and Resolution Strategies team, a function of Enterprise Complaints and Remediations is an organization that develops and implements consistent standards for remediating customer issues across the enterprise. The organization enables more effective and coordinated monitoring, reporting, and stakeholder communications. Enhancing our practices and outcomes for customers is critical part of building a better company.
• Partner with cross functional teams to strategize, plan, and execute a variety of programs, services, and initiatives.
• Drive accountability for assigned initiatives, limit risk exposure, and create efficiencies as appropriate.
• Review strategic approaches and effectiveness of support function and business performance.
• Perform assessments through fact finding and data requiring creative approaches to solving complex issues and develop appropriate solutions or recommendations.
• Make decisions in highly complex and multifaceted situations requiring solid understanding of business group's functional area or products, facilitate decision making and issue resolution, and support implementation of developed solutions and plans.
• Collaborate and consult with members of the Business Execution team and team leaders to drive strategic initiatives.

You will receive the following benefits:

• Medical Insurance - Four medical plans to choose from for you and your family
• Dental & Orthodontia Benefits
• Vision Benefits
• Health Savings Account (HSA)
• Health and Dependent Care Flexible Spending Accounts
• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
• Hospital Indemnity Insurance
• 401(k) including match with pre and post-tax options
• Paid Sick Time Leave
• Legal and Identity Protection Plans
• Pre-tax Commuter Benefit
• 529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.