Cloud Support Engineer

This client uses an IoT device to track data of energy use to help businesses become more energy efficient. They are hiring for a Cloud Support Engineer that can join their Customer Success Unit team. This team focuses on end user support, incident management, problem management, and service management. Their ultimate goal is to improve relationships with users and improve customer experience. 

They need someone with previous cloud support experience and excellent customer service skills. Azure experience is preferred, but they are open to anyone with strong cloud support skills. The ideal candidate will have previous IoT experience and ITIL framework experience. This is a long term contract position. This is a hybrid position.

Required Skills & Experience

• 3+ years of Cloud Support experience (Azure preferred)
• ITIL framework
• Familiarity with IoT problematics
• Familiarity with Cloud PaaS/IaaS/SaaS environments
• Experience in a customer facing support role
• Strong communication skills

What You Will Be Doing

Tech Breakdown

• 100% Azure

Daily Responsibilities

• 90% Hands On
• 10% Team Collaboration

You will receive the following benefits:

• Medical Insurance - Four medical plans to choose from for you and your family
• Dental & Orthodontia Benefits
• Vision Benefits
• Health Savings Account (HSA)
• Health and Dependent Care Flexible Spending Accounts
• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
• Hospital Indemnity Insurance
• 401(k) including match with pre and post-tax options
• Paid Sick Time Leave
• Legal and Identity Protection Plans
• Pre-tax Commuter Benefit
• 529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.