Production Support/Systems Analyst- Hybrid Silver Spring, MD

Production Support/Systems Analyst

This company is looking for someone with strong SQL skills and problem-solving to help ensure our systems run smoothly and deliver accurate, high-quality data across the organization.

The company is located in Silver Spring, MD and will be 3-4 days onsite a week. This position is a 6 month contract-to-hire.

What You Will Be Doing:

• Diagnose and resolve system and application issues using data analysis and log reviews
• Write and execute SQL queries to investigate, troubleshoot, and validate data-related problems
• Triage incoming technical support requests: assess, prioritize, and resolve or escalate appropriately
• Provide user support for access, configuration, and general system inquiries
• Translate technical details into clear, understandable terms for non-technical staff and stakeholders
• Document technical issues, resolutions, and standard operating procedures
• Collaborate with developers and QA teams to test and deploy system updates
• Monitor application logs and performance metrics to identify and address recurring issues
• Participate in Agile team meetings and stay informed on system changes and enhancements

Required Skills & Experience:

• 1–3 years of experience in a systems analyst, application support, or IT operations role
• Proficiency in SQL for troubleshooting and data validation
• Working knowledge of Microsoft platforms (Windows, Office 365, Active Directory)
• Strong communication skills with the ability to explain technical concepts clearly
• A logical, resourceful approach to troubleshooting and issue triage
• Familiarity with ticketing systems like Jira, ServiceNow, or similar

Desired Skills & Experience:

• Exposure to .NET technologies (e.g., ASP.NET, Microsoft Dynamics)
• Understanding of APIs, reporting tools, or Agile methodologies

Applicants must be currently authorized to work in the United States on a full-time basis now and in the future.
This position doesn’t provide sponsorship.

You will receive the following benefits:

• Medical Insurance - Four medical plans to choose from for you and your family
• Dental & Orthodontia Benefits
• Vision Benefits
• Health Savings Account (HSA)
• Health and Dependent Care Flexible Spending Accounts
• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
• Hospital Indemnity Insurance
• 401(k) including match with pre and post-tax options
• Paid Sick Time Leave
• Legal and Identity Protection Plans
• Pre-tax Commuter Benefit
• 529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.