Operational Bid Support Manager
Atlanta, Georgia
Contract
Description: Candidate must apply on SITA's website: https://careersus-sita.icims.com/jobs/8082/operational-bid-support-manager/job?mode=view
\nABOUT THE ROLE TEAM
\nThe role supports SITA commercial teams in achieving business objectives while ensuring long-term customer satisfaction through consistent quality of service. Additionally the role maintains financial health by conducting analysis reporting and implementing cost optimization initiatives.
\nWHAT YOU WILL DO:
\nBid Support
\nDrive the proposal of SITA standard support solutions support model SLA etc. to ensure consistent and long-term quality of service and customer satisfaction.\nEngage with clients for non-standard operational requirements to understand needs and provide tailored proposals in collaboration with Service Support Architects.\nClearly identify and document risks and assumptions related to the identified support solution.\nCollaborate with cross-functional teams to develop accurate cost estimates and define contract schedules including SLAs and support models. Actively support the negotiation of contractual terms with customers.\nContribute to the preparation and submission of proposals ensuring they meet client requirements adhere to deadlines and comply with legal and organizational standards.\nTrack and analyze bid performance conduct post-bid reviews and maintain the bid support knowledge management database for continuous improvement.
\nFinancial Management
\nAnalyze financial data and trends to identify risks opportunities and areas for improvement providing actionable insights and recommendations.\nPrepare financial reports and collaborate with stakeholders to align on risks mitigation strategies and business objectives.
\nData Steward
\nMonitor data quality consistency and compliance on an ongoing basis.\nAct as a subject matter expert SME for data in their area answering queries and guiding usage.
\nTeam Leader supervision of activities
\nFoster a collaborative and productive team environment.\nAlign objectives and resources with the responsible people manager.\nAssign tasks based on individual strengths and workloads.\nCoach team-members.\nQualifications\nABOUT YOUR SKILLS
\n2-4 years of experience in customer success or technical support roles preferably in SaaS IT or service-based industries.\n5-6 years of experience in proposal management or bid management particularly in industries involving complex or tailored support solutions.\nDemonstrated experience in preparing client proposals conducting market research and collaborating across teams to develop support solutions.\n3-5 years of experience in financial analysis forecasting or strategic planning.\nProven ability to build and manage budgets analyze trends and deliver actionable financial insights.\n3-5 years of experience in leadership or supervisory roles with a focus on team development and resource planning.\nStrong experience in cross-functional collaboration and stakeholder communication.
\nEducation
\nA bachelors degree in business administration Computer Science Engineering or a related field. Masters degree is a plus.\nEquivalent work experience may substitute for formal education depending on the industry.
\nCertifications Optional/Preferred:
\nProject Management certifications such as PMP or PRINCE2.\nFinancial certifications e.g. CFA CPA.\nITIL Information Technology Infrastructure Library certification minimum at Foundation level.
\nWHAT WE OFFER
\nWere all about diversity. We operate in 200 countries and speak 60 different languages and cultures. Were really proud of our inclusive environment. Our offices are comfortable and fun places to work and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.
Flex Week: Work from home up to 2 days/week depending on your teams needs
Flex Day: Make your workday suit your life and plans.
Flex Location: Take up to 30 days a year to work from any location in the world.
Employee Wellbeing: Weve got you covered with our Employee Assistance Program EAP for you and your dependents 24/7 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.
Professional Development: Level up your skills with our training platforms including LinkedIn Learning!
Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.
Equal Employment Opportunity Employer / Veterans / Disabled. SITA is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard of race color religion sex sexual orientation gender identity national origin or protected veteran status and will not be discriminated against based on disability.
\nIf you have a disability and you believe you need a reasonable accommodation please email Jean-Baptiste.Girukwayosita.aero. This Talent Acquisition Consultant will assist disabled job seekers whose disability prevents them from being able to apply online.
\nPay Transparency Nondiscrimination Provision
Skills: 2-4 years of experience in customer success, or technical support roles, preferably in SaaS, IT, or service-based industries., Required | 5-6+ years of experience in proposal management, or bid management, particularly in industries involving complex or tailored support solutions, Required | Demonstrated experience in preparing client proposals, conducting market research, and collaborating across teams to develop support solutions, Required | 3-5 years of experience in financial analysis, forecasting, or strategic planning., Required | Proven ability to build and manage budgets, analyze trends, and deliver actionable financial insights., Required | 3-5 years of experience in leadership or supervisory roles, with a focus on team development and resource planning, Required | Strong experience in cross-functional collaboration and stakeholder communication, Required | Bachelor’s degree in business administration, Computer Science, Engineering, or a related field. Master’s degree is a plus, Required | Equivalent work experience may substitute for formal education depending on the industry, Required | Project Management certifications such as PMP or PRINCE2, Nice to have | Financial certifications (e.g., CFA, CPA), Nice to have | ITIL (Information Technology Infrastructure Library) certification minimum at Foundation level., Nice to have
You will receive the following benefits:
- Medical Insurance - Four medical plans to choose from for you and your family
- Dental & Orthodontia Benefits
- Vision Benefits
- Health Savings Account (HSA)
- Health and Dependent Care Flexible Spending Accounts
- Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
- Hospital Indemnity Insurance
- 401(k) including match with pre and post-tax options
- Paid Sick Time Leave
- Legal and Identity Protection Plans
- Pre-tax Commuter Benefit
- 529 College Saver Plan
Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.