Helpdesk Engineer / Austell, GA / On-Site / Fluent in Spanish

A large manufacturer in the construction industry is looking for a Helpdesk Engineer who can join them full-time in their Austell office daily. This position requires an individual fluent in both English and Spanish to help them manage their helpdesk portal.

You will be joining a tenured team and helping with troubleshooting for hardware and software support with Android phones, Tier 1-3 tickets for their helpdesk portal, and utilizing Windows 11 for desktop support. This is an awesome opportunity to further your career in IT, with a very stable organization. If you value career growth, and are looking for a place to jumpstart your career – apply now!

Required Skills & Experience

• 1-2 years of experience in a Helpdesk/IT Support role
• Operating System Support (Windows 11)
• Ticketing System Usage (ex. Jira, ServiceNow, Zendesk)
• Proficient written and verbal communication in both Spanish and English
• Troubleshooting Hardware & Software Issues (PCs, printers, Android mobile devices)

Desired Skills & Experience

• Must be local to Atlanta and able to work in-office daily
• Customer service orientation
• Ability to work on-call
• Knowledge of Incident and Problem management
• Strong work ethic and reliability

What You Will Be Doing
Daily Responsibilities

• 100% Operations/ Support

The Offer

• Bonus OR Commission eligible

You will receive the following benefits:

• 3 Weeks PTO to start
• Sick days
• 401(k) + matching
• Flexible hours with hybrid schedule
• Life, Medical, Dental Insurance
• Bonus offered

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.