IT Field Tech

 This is a contract-to-hire IT Field Technician position based in Austin, Texas, for a national home building company. The role involves a mix of hands-on technical work and customer support. Responsibilities include resolving service desk issues such as desktop support, troubleshooting software problems, internet connectivity issues, and managing accounts through Active Directory and Azure. You will also support users in a Microsoft Office 365 environment. This position is contract-to-hire, with the opportunity for permanent conversion at the 3–6-month mark. Strong communication skills and a customer-focused attitude are essential, along with solid technical troubleshooting abilities in a professional IT environment.

This position will report directly to the office located in Austin, Texas each day before traveling to various field locations across the area. We are looking for individuals who are willing to travel to build sites to assist with site setup. Typical responsibilities in this part of the role include installing modern cables for internet connectivity and troubleshooting LAN issues.

Contract Duration: 12 Months+
Required Skills & Experience

• Strong communication skills, experience supporting non-technical staff.
• Professional attire, presentation and personality.
• You must provide your own car and drive yourself to destinations.
• Tiers 1 and 2 support including O365 & AD.
• Must have Windows. Strong preference for Mac too.
• Networking fundamentals such as LAN, WAN, Routers, Switches, TCP/IP, etc.
• Experience imaging laptops, supporting A/V, and supporting cell phones.

Desired Skills & Experience

• Mac support
• Switches & Networking
• Tier 3 support (There are a couple roles open, so if you want to do tier 3 there may be an opportunity for that)
• Previous customers are facing support or MSP experience.
• StarLink training

What You Will Be Doing
Tech Breakdown

• 100% O365
• 100% Network Fundamentals LAN, WAN, Routers, Switches, TCP/I, etc.
• 100% Windows

Daily Responsibilities

• 100% Hands On
• 100% Team Collaboration

You will receive the following benefits:

• Medical Insurance - Four medical plans to choose from for you and your family
• Dental & Orthodontia Benefits
• Vision Benefits
• Health Savings Account (HSA)
• Health and Dependent Care Flexible Spending Accounts
• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
• Hospital Indemnity Insurance
• 401(k) including match with pre and post-tax options
• Paid Sick Time Leave
• Legal and Identity Protection Plans
• Pre-tax Commuter Benefit
• 529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.