Application Support Analyst

Duties and Responsibilities

• Learn off-the-shelf applications largely via self-study, both from the users’ perspectives and the support team perspective
• Work with users to resolve tiers 2 and 3 application or technical problems
• Work with users to define business requirements; define and implement processes for these requirements
• Perform systems testing on enhancements, upgrades, or modification projects
• Prepare detailed report specifications for reports requested by users
• Write and test requested reports utilizing Crystal Reports, SQL language, or other query tools
• Train users on application functions, features and operations
• Write or provide succinct production documentation as required
• Troubleshoot and identify root cause analysis for systems issues

Minimum Experience and Required Skills

• A Bachelor's degree in Computer Science or related field;
• Four (4) years of experience in information systems programming and analysis including design, development, and implementation;
• Three (3) years of experience working with relational data bases (Oracle or Microsoft SQL Server)
• Three (3) years hands-on experience writing SQL queries with multiple tables;
• Effective organizational and analytical skills
• Hands-on experience with relational data bases
• Hands-on experience with complex SQL queries
• Ability to learn complex applications from both the user perspective and the administrative/”back end” perspective

You will receive the following benefits:

• Medical Insurance - Four medical plans to choose from for you and your family
• Dental & Orthodontia Benefits
• Vision Benefits
• Health Savings Account (HSA)
• Health and Dependent Care Flexible Spending Accounts
• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
• Hospital Indemnity Insurance
• 401(k) including match with pre and post-tax options
• Paid Sick Time Leave
• Legal and Identity Protection Plans
• Pre-tax Commuter Benefit
• 529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.