Law Firm Help Desk Technician

This is a full-time, remote opportunity (EST hours) to join a growing technology-forward organization supporting its East Coast operations. The team is looking for an IT support professional to provide front-line technical assistance and maintain smooth IT operations across multiple locations. You'll be working with a wide range of devices and software in a structured and supportive tech environment.

If you're passionate about IT support and enjoy being the go-to person for solving end-user issues, this role offers an exciting chance to expand your skill set. We’re looking for someone detail-oriented and hands-on who thrives in a fast-paced setting and wants to play a direct role in keeping systems running efficiently. Great opportunity for someone early in their tech career looking to grow their troubleshooting skills and gain exposure to a wide range of systems and platforms.

Required Skills & Experience
· 1–3 years of experience in a help desk or technical support role
· Strong knowledge of Windows OS, Microsoft Office Suite, and basic networking concepts
· Experience with hardware setup, configuration, and support (laptops, desktops, mobile devices)
· Comfortable managing service tickets and prioritizing work in a structured environment
· Clear communication skills and a strong customer service mindset

Desired Skills & Experience
· Experience supporting VPN access and wireless connectivity
· Familiarity with imaging tools and device deployment workflows
· Understanding of software installation best practices and IT asset management
· Ability to support office hardware like printers, scanners, and conferencing equipment

What You Will Be Doing

Tech Breakdown
· 60% Windows OS and enterprise software
· 20% Hardware deployment and troubleshooting
· 10% Networking/VPN support
· 10% IT inventory management

Daily Responsibilities
· 80% Hands On
· 10% Task Coordination/Tracking
· 10% Cross-team Collaboration

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