NOC Technician/ Charlotte, NC

We are seeking a dedicated and experienced NOC Technician to join our team in a full-time capacity. This role is based in Charlotte, NC offering an excellent opportunity to work with cutting-edge technology in a fast-paced, collaborative environment. If you're looking for a role where you can make a significant impact and grow your technical expertise, this could be the perfect fit for you.

This position provides a unique opportunity to be part of a dynamic team that values innovation and continuous improvement. We are looking for a motivated professional with strong technical skills, a problem-solving mindset, and a passion for maintaining efficient, secure, and reliable IT systems. In this role, you'll gain hands-on experience with the latest tools and technologies while contributing to critical operational support and infrastructure enhancements.

Required Skills & Experience

• 3+ years of experience in a NOC or similar technical support role.
• Proficiency in troubleshooting and resolving issues related to servers, networks, applications, and cloud environments.
• Strong understanding of Windows Server administration, including Active Directory, DNS, and Group Policy.
• Familiarity with networking principles such as TCP/IP, routing, switching, VPNs, and firewalls.
• Experience with virtualization platforms like VMware or Hyper-V.
• Knowledge of backup and recovery methodologies; experience with tools such as Veeam preferred.
• Scripting experience (PowerShell, Python, or similar) to automate tasks and improve efficiency.
• Excellent communication skills and the ability to explain technical issues to diverse audiences.

Desired Skills & Experience

• Relevant industry certifications such as CompTIA Network+, Security+, or Microsoft certifications.
• Experience with SIEM tools and monitoring systems.
• Familiarity with ITIL frameworks and processes.
• Exposure to cloud platforms like AWS, Azure, or GCP.
• Hands-on experience with ConnectWise Automate or similar tools.

What You Will Be Doing Tech Breakdown

• 50% Networking and Infrastructure
• 25% Server Administration
• 25% Monitoring and Troubleshooting

Daily Responsibilities

• 70% Hands-On Technical Work
• 20% Team Collaboration
• 10% Documentation and Process Improvement

The Offer

• Competitive salary
• Opportunity for growth and professional development
• Collaborative and inclusive work environment

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