MSP Support Analyst

Join a thriving managed service provider as a Support Analyst! In this role, you'll be the backbone of client support, aiding small to mid-sized businesses across various sectors such as finance, education, healthcare, non-profit, and technology. Your responsibilities will include both remote and on-site assistance, tackling tasks like AD management, group policy implementation, system/server administration, O365 support, PC setup, network troubleshooting, and user assistance.

This position offers an ideal gateway for career growth, with opportunities to advance into engineering roles. You'll collaborate closely with seasoned engineers on exciting projects like migrations, implementations, and infrastructure expansions. While primarily remote, occasional travel to client sites is required.

Required Skills & Experience:

• Previous experience in managed services or value-added reseller (VAR) environments
• 2+ years in a similar role
• Proficiency in networking and troubleshooting
• Strong Windows server and desktop support experience
• Experience with M365 technologies
• Experience with AD/group policy and strong communication/customer service skills
• Prior client-facing experience

Desired Skills & Experience:

• Certifications in security, Microsoft, or Cisco
• Familiarity with firewalls (Meraki, Fortinet, SonicWall)

Responsibilities:

• 60% Network troubleshooting and firewall administration
• 40% User support
• Daily tasks involve 80% hands-on work and 20% team collaboration

Benefits:

• Medical and dental insurance
• Paid time off (PTO)
• 401(k) options