Client Support Analyst/ Trading/ Fintech

Exciting job opportunity for a Senior Client Support Analyst to join a service-centric Client Support team at a Trading Firm in downtown Chicago. This full-time position offers the opportunity to work with a financial technology company that specializes in low-latency proprietary trading platforms serving large institutional clients. The role operates in a hybrid environment requiring a minimum of 3+ days in the office per week at their state-of-the-art downtown Chicago facility.

This is an exceptional opportunity for a self-starter who loves problem-solving and thrives in contributing to a growing team. The successful candidate will be at the forefront of supporting cutting-edge trading technology, working directly with institutional clients while collaborating with Enterprise Operations, Sales/Business Development, and Development teams. They offer tremendous growth opportunities in the fast-paced world of financial technology, comprehensive training programs, and the chance to obtain valuable financial industry licenses with full company support.


Required Skills & Experience

• Bachelor's degree or equivalent experience
• Concentrations in Finance, Economics, Mathematics, or Computer Science preferred
• Experience using SQL, Python, C#
• Understanding of US Equities and Derivatives (Indexes and Options), Futures
• Strong interpersonal skills and professional communication abilities
• Ability to resolve issues in a timely manner in high-pressure environments
• Independent self-starter with keen attention to detail
• Must be local to Chicagoland area or willing to relocate to Chicago
• Available to work hybrid schedule (minimum 3+ days in office per week)

Desired Skills & Experience

• FIX protocol experience
• Existing SIE, Series 3, Series 7, and Series 63 financial licenses
• Previous experience in financial services client support
• Experience with trading platforms and algorithmic trading systems

What You Will Be Doing
Tech Breakdown

• 40% Trading Platform Support
• 35% Client Communication & Issue Resolution
• 25% System Integration & Troubleshooting

Daily Responsibilities

• 60% Hands-On Client Support & Problem Solving
• 25% Team Collaboration & Training
• 15% Documentation & QA Activities

The Offer

• Bonus OR Commission eligible

You will receive the following benefits:

• Medical, Dental, and Vision Insurance
• Vacation Time
• Stock Options

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.