Motion Recruitment | Jobspring | Workbridge

Client Support Analyst/ Trading/ Fintech

Chicago , Illinois

Onsite

Full Time

$100k - $115k

Exciting job opportunity for a Senior Client Support Analyst to join a service-centric Client Support team at a Trading Firm in downtown Chicago. This full-time position offers the opportunity to work with a financial technology company that specializes in low-latency proprietary trading platforms serving large institutional clients. The role operates in a hybrid environment requiring a minimum of 3+ days in the office per week at their state-of-the-art downtown Chicago facility.

This is an exceptional opportunity for a self-starter who loves problem-solving and thrives in contributing to a growing team. The successful candidate will be at the forefront of supporting cutting-edge trading technology, working directly with institutional clients while collaborating with Enterprise Operations, Sales/Business Development, and Development teams. They offer tremendous growth opportunities in the fast-paced world of financial technology, comprehensive training programs, and the chance to obtain valuable financial industry licenses with full company support.


Required Skills & Experience
  • Bachelor's degree or equivalent experience
  • Concentrations in Finance, Economics, Mathematics, or Computer Science preferred
  • Experience using SQL, Python, C#
  • Understanding of US Equities and Derivatives (Indexes and Options), Futures
  • Strong interpersonal skills and professional communication abilities
  • Ability to resolve issues in a timely manner in high-pressure environments
  • Independent self-starter with keen attention to detail
  • Must be local to Chicagoland area or willing to relocate to Chicago
  • Available to work hybrid schedule (minimum 3+ days in office per week)
Desired Skills & Experience
  • FIX protocol experience
  • Existing SIE, Series 3, Series 7, and Series 63 financial licenses
  • Previous experience in financial services client support
  • Experience with trading platforms and algorithmic trading systems
What You Will Be Doing
Tech Breakdown
  • 40% Trading Platform Support
  • 35% Client Communication & Issue Resolution
  • 25% System Integration & Troubleshooting
Daily Responsibilities
  • 60% Hands-On Client Support & Problem Solving
  • 25% Team Collaboration & Training
  • 15% Documentation & QA Activities
The Offer
  • Bonus OR Commission eligible
You will receive the following benefits:
  • Medical, Dental, and Vision Insurance
  • Vacation Time
  • Stock Options

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.

Posted by: Kylie Lenz