Client Support Analyst/ Trading/ Fintech
Chicago , Illinois
Onsite
Full Time
$100k - $115k
Exciting job opportunity for a Senior Client Support Analyst to join a service-centric Client Support team at a Trading Firm in downtown Chicago. This full-time position offers the opportunity to work with a financial technology company that specializes in low-latency proprietary trading platforms serving large institutional clients. The role operates in a hybrid environment requiring a minimum of 3+ days in the office per week at their state-of-the-art downtown Chicago facility.
This is an exceptional opportunity for a self-starter who loves problem-solving and thrives in contributing to a growing team. The successful candidate will be at the forefront of supporting cutting-edge trading technology, working directly with institutional clients while collaborating with Enterprise Operations, Sales/Business Development, and Development teams. They offer tremendous growth opportunities in the fast-paced world of financial technology, comprehensive training programs, and the chance to obtain valuable financial industry licenses with full company support.
Required Skills & Experience
Tech Breakdown
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
This is an exceptional opportunity for a self-starter who loves problem-solving and thrives in contributing to a growing team. The successful candidate will be at the forefront of supporting cutting-edge trading technology, working directly with institutional clients while collaborating with Enterprise Operations, Sales/Business Development, and Development teams. They offer tremendous growth opportunities in the fast-paced world of financial technology, comprehensive training programs, and the chance to obtain valuable financial industry licenses with full company support.
Required Skills & Experience
- Bachelor's degree or equivalent experience
- Concentrations in Finance, Economics, Mathematics, or Computer Science preferred
- Experience using SQL, Python, C#
- Understanding of US Equities and Derivatives (Indexes and Options), Futures
- Strong interpersonal skills and professional communication abilities
- Ability to resolve issues in a timely manner in high-pressure environments
- Independent self-starter with keen attention to detail
- Must be local to Chicagoland area or willing to relocate to Chicago
- Available to work hybrid schedule (minimum 3+ days in office per week)
- FIX protocol experience
- Existing SIE, Series 3, Series 7, and Series 63 financial licenses
- Previous experience in financial services client support
- Experience with trading platforms and algorithmic trading systems
Tech Breakdown
- 40% Trading Platform Support
- 35% Client Communication & Issue Resolution
- 25% System Integration & Troubleshooting
- 60% Hands-On Client Support & Problem Solving
- 25% Team Collaboration & Training
- 15% Documentation & QA Activities
- Bonus OR Commission eligible
- Medical, Dental, and Vision Insurance
- Vacation Time
- Stock Options
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.