IT Service Desk Supervisor
Chicago, Illinois
Onsite
Full Time
$80k - $85k
Excited job opportunity, located in the heart of innovation, a forward-thinking organization is seeking a full-time IT Service Desk Supervisor to join their cutting-edge tech support team. They are a company that values technological excellence and customer satisfaction, utilizing the latest ITSM tools and ITIL best practices to stay ahead of the curve.
Are you ready to take your IT career to the next level? This role offers an exciting opportunity to not only showcase your technical prowess but also develop your leadership skills. They’re looking for a tech-savvy problem-solver who can mentor a team of IT professionals while keeping their systems running smoothly. With a perfect blend of hands-on tech work and management responsibilities, this position provides an ideal work-life balance and endless opportunities for professional growth. If you're passionate about technology and have a knack for bringing out the best in others, this could be your chance to shine!
Required Skills & Experience
Tech Breakdown
The Offer
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
Are you ready to take your IT career to the next level? This role offers an exciting opportunity to not only showcase your technical prowess but also develop your leadership skills. They’re looking for a tech-savvy problem-solver who can mentor a team of IT professionals while keeping their systems running smoothly. With a perfect blend of hands-on tech work and management responsibilities, this position provides an ideal work-life balance and endless opportunities for professional growth. If you're passionate about technology and have a knack for bringing out the best in others, this could be your chance to shine!
Required Skills & Experience
- Bachelor’s Degree and/or relevant IT Certifications
- 5+ years of IT service Desk experience
- Advanced technical expertise in Windows 10/11, Windows Server 2012/2019+, and Microsoft 365
- Experience leading and mentoring Service Desk team members
- Strong problem-solving skills for 2nd-3rd tier support issues
- Excellent communication and leadership skills
- COMPTIA A+ Certification or Microsoft Technology Associate (MTA)
- Experience with Zendesk
- Familiarity with network and endpoint monitoring software
- Knowledge of firewalls, wireless access points, and managed switches
- Experience with disaster recovery planning
Tech Breakdown
- 40% Windows Desktop/Server Support
- 30% Network and Security Management
- 30% Microsoft 365 and Azure Administration
- 50% Hands-On Technical Support
- 30% Team Management and Leadership
- 20% Process Improvement and Documentation
The Offer
- Bonus OR Commission eligible
- Medical, Dental, and Vision Insurance
- Vacation Time
- Stock Options
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.