IT Support Administration

We are helping fast-casual restaurant chain hire a full-time Restaurant Systems Administrator for their Chicago office. This role combines cutting-edge restaurant technology with the dynamic pace of the hospitality industry. You'll be working with a diverse tech stack including NCR Aloha POS, Office 365, and various cloud-based systems to support our restaurant operations across multiple locations.

Are you passionate about both food and technology? This is your chance to play a crucial role in a rapidly expanding restaurant brand! They’re looking for a tech-savvy problem-solver who can thrive in the fast-paced world of restaurant operations. You'll have the opportunity to directly impact their business efficiency, from managing in-store systems to optimizing their online ordering platforms. If you're excited about learning the latest in restaurant tech while enjoying a collaborative work environment with great food perks, this position is for you! They offer excellent growth opportunities, a chance to work with cutting-edge restaurant technologies, and a culture that values work-life balance.

Required Skills & Experience

• Experience with restaurant-specific systems such as Qu Beyond, Synergy Suite, and OLO
• Familiarity with Ring Central, SQL Server Reporting Services, and Meraki
• Project management certifications
• Experience with cloud-based systems and third-party integrations
• Proven track record of implementing and managing IT systems
• Strong problem-solving and critical thinking skills
• Excellent communication skills with both technical and non-technical staff
• Experience with POS systems, preferably NCR Aloha
• Advanced knowledge of Office 365 applications, particularly SharePoint

Desired Skills & Experience

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience)
• 3-5 years of experience in IT management, preferably in the hospitality or restaurant industry

What You Will Be Doing
Tech Breakdown

• 30% POS and Restaurant Management Systems (NCR Aloha, Qu Beyond, etc.)
• 25% Network and Infrastructure Management
• 25% Office 365 and SharePoint Administration
• 20% Third-party Application Management and Integration

Daily Responsibilities

• 60% Hands-On Technical Work
• 25% Project Management and Planning
• 15% Team Collaboration and Training

The Offer

• Bonus OR Commission eligible

You will receive the following benefits:

• Medical, Dental, and Vision Insurance
• Vacation Time
• Stock Options

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.