IT Help Desk Manager
Chicago, Illinois
Onsite
Full Time
$80k - $90k
Exciting opportunity for an IT Help Desk Manager in the heart of technology innovation! A dynamic healthcare company leveraging cutting-edge IT solutions, is seeking a full-time Help Desk Manager to lead their support services team. This role is on-site in Chicago, IL and would be supporting and training tier 1 and tier 2 personnel to continue growing their careers. This position is customer facing and requires excellent communication skills.
Are you passionate about delivering exceptional customer service while managing a high-performing IT support team? The company is looking for a hands-on leader who thrives on solving complex technical challenges and nurturing talent. In this role, you'll have the opportunity to shape the future of IT support, working with state-of-the-art technologies and industry-leading practices. They offer a collaborative environment that encourages professional growth, work-life balance, and the chance to make a real impact on customer satisfaction and team development
Required Skills & Experience
Tech Breakdown
The Offer
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
Are you passionate about delivering exceptional customer service while managing a high-performing IT support team? The company is looking for a hands-on leader who thrives on solving complex technical challenges and nurturing talent. In this role, you'll have the opportunity to shape the future of IT support, working with state-of-the-art technologies and industry-leading practices. They offer a collaborative environment that encourages professional growth, work-life balance, and the chance to make a real impact on customer satisfaction and team development
Required Skills & Experience
- Bachelor’s Degree in Computer Science or related field
- Minimum 5 years of experience managing an IT help desk environment
- Strong Microsoft Windows Desktop, Office, Server (2008/2013) experience
- Expertise in Active Directory, Group Policy, DNS/DHCP
- Proficiency in Microsoft Office 365 and Exchange
- Working knowledge of network communications (firewalls, VLANs, VPNs, routing, wireless)
- Understanding of web-based concepts and technologies
- ITIL, A+, MCP, CCNA, CCNE certifications
- Experience with help desk ticket management systems
- Familiarity with IT procurement processes
- Knowledge of IT service management best practices
Tech Breakdown
- 40% Windows Server and Desktop Support
- 30% Network and Communication Systems
- 30% Help Desk Management and Process Improvement
- 50% Hands-On Technical Support and Escalations
- 30% Team management and Mentoring
- 20% Customer Communication and Service Improvement
The Offer
- Bonus OR Commission eligible
- Medical, Dental, and Vision Insurance
- Vacation Time
- Stock Options
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.