Senior Support Analyst/Trade Support Analyst
Chicago, Illinois
Onsite
Full Time
$100k - $150k
We are helping a fast-growing financial technology firm hire a fulltime Senior Client Support Analyst for their Chicago office. With a focus on high-performance trading systems, they build solutions that automate trading, optimize execution, and help their clients manage risk across U.S. securities.
In this senior-level role, you will manage and support a complex, distributed system environment with hundreds of servers running various processes like order generation, cancellation, and pricing. You will analyze logs, troubleshoot latency issues, and ensure server connections and integrations are properly certified, particularly using protocols such as TCP and FIX. As part of our growing team, you will have the opportunity to work closely with financial counterparties, manage technical client support, and collaborate on quality assurance efforts.
Required Skills & Experience
Daily Responsibilities
The Offer
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
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In this senior-level role, you will manage and support a complex, distributed system environment with hundreds of servers running various processes like order generation, cancellation, and pricing. You will analyze logs, troubleshoot latency issues, and ensure server connections and integrations are properly certified, particularly using protocols such as TCP and FIX. As part of our growing team, you will have the opportunity to work closely with financial counterparties, manage technical client support, and collaborate on quality assurance efforts.
Required Skills & Experience
- Strong experience with SQL and troubleshooting trading systems.
- Knowledge of Python for internal scripting and system monitoring, and C# for code analysis (primarily reading, not writing).
- Experience supporting U.S. equities, derivatives, and trading platforms.
- Familiarity with FIX protocol and troubleshooting server connections.
- Ability to analyze logs, identify system issues, and resolve latency or connectivity problems.
- Strong communication skills for working with clients and cross-functional teams.
- Series 7, Series 63, SIE. Series 3 & 57 to be obtained within 6 months. Assist trading clients with technical and operational issues, troubleshooting and resolving problems via email and phone.
- Experience working with clearing brokers and exchanges (e.g., Morgan Stanley, Goldman Sachs) to onboard new clients, ensure FIX certification, and maintain connectivity.
- Ability to collaborate with the QA team to test platform updates and ensure system functionality meets high reliability standards.
- Familiarity working with a team of junior and senior engineers, participating in training, shadowing, and ongoing collaboration.
- Experience supporting the creation of documentation for new procedures, product features, and compliance requirements.
- Bachelor’s degree in Finance, Computer Science, or related field
- Experience with global financial markets or a strong understanding of equities and derivatives.
- Series 3, 57 (or willingness to obtain).
- Ability to mentor junior team members and contribute to training programs.
- Comfortable with a fast-paced, ever-evolving environment and eager to learn
Daily Responsibilities
- 50% Hands On
- 10% Management Duties
- 40% Team Collaboration
The Offer
- Bonus OR Commission eligible
- Medical, Dental, and Vision Insurance
- Vacation Time
- Stock Options
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
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