Trading Application Support Specialist
Chicago
Onsite
Direct Hire
$90k - $120k
We’re helping a company that builds powerful software that helps professional investors trade stocks, options, and futures quickly and efficiently. What makes them different is their efficient platform that helps firms make smarter decisions.
They’re looking for a skilled Senior Client Support Analyst to support institutional clients on a high-performance trading platform. This full-time role involves providing Tier 1 and 2 support across trading systems, resolving order and connectivity issues, assisting with client onboarding, and collaborating across internal teams. Ideal candidates are proactive problem solvers with strong communication skills and a background in trading or financial technology environments.
Required Skills & Experience
Daily Responsibilities
The Offer
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
They’re looking for a skilled Senior Client Support Analyst to support institutional clients on a high-performance trading platform. This full-time role involves providing Tier 1 and 2 support across trading systems, resolving order and connectivity issues, assisting with client onboarding, and collaborating across internal teams. Ideal candidates are proactive problem solvers with strong communication skills and a background in trading or financial technology environments.
Required Skills & Experience
- Series 7 and Series 63 Licenses
- FIX Protocols experience
- Experience working with Options and Indexes
- B.S. in Computer Science, Finance, or related fields
- Python and C# scripting or coding
- SQL query experience
- Previous Quality Assurance responsibilities
- Series 57 license
Daily Responsibilities
- 20% Hands On
- 40% Client Facing
- 40% Team Collaboration
The Offer
- Bonus eligible
- Medical, Dental, and Vision Insurance
- Vacation Time
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.