Infrastructure Manager // Client Facing

A growing IT consulting company in Collegeville, PA is seeking a Client Facing Infrastructure Manager to lead and coordinate infrastructure projects—including phone system deployments, server installations, and ongoing client IT needs. In this role, you will serve as the primary technical point of contact for client infrastructure initiatives, ensuring projects are delivered on time, within scope, and with high attention to detail.

You will be responsible for managing multiple client-facing infrastructure projects simultaneously, communicating clearly with both clients and internal technical teams. This position requires strong organizational skills, a hands-on understanding of IT infrastructure, and the ability to navigate complex deployments from start to finish. Familiarity with ConnectWise is a strong plus.

This position is ideal for someone with a background in IT infrastructure who enjoys leading projects, interacting directly with clients, and managing the technical details of successful implementations. You should be comfortable with both planning and execution, and thrive in a fast-paced, client-oriented environment.

Required Skills & Experience

• Strong knowledge of IT infrastructure including servers, phone systems (VoIP), and networking

• Proven experience managing and executing infrastructure deployments (servers, phone systems, etc.)

• Excellent project management skills with the ability to lead multiple concurrent initiatives

• Strong client-facing communication skills; able to translate technical information to non-technical audiences

• Highly detail-oriented with strong organizational and documentation skills

• Experience with ConnectWise or a similar PSA/ticketing/project management platform is a plus

• Ability to work both independently and collaboratively within a team environment

• Previous experience in a consulting, MSP, or customer-focused IT environment preferred

What You Will Be Doing

• Leading infrastructure projects from planning through execution, including server and phone system deployments

• Acting as the main point of contact for clients during infrastructure initiatives, ensuring clear expectations and timely communication

• Coordinating internal technical resources and external vendors as needed for successful project execution

• Managing timelines, task assignments, and ensuring projects stay within budget and scope

• Documenting all infrastructure changes, configurations, and deployments thoroughly

• Utilizing ConnectWise (or similar platforms) to track progress, issues, and milestones

• Proactively identifying risks, delays, or technical issues and working quickly to resolve or escalate as needed

The Offer

• Competitive salary based on experience

• Comprehensive benefits package (medical, dental, vision)

• Generous paid time off (PTO) and paid holidays

• 401k with matching options

• Opportunities for continued professional development and certifications

Additional Notes

• Applicants must be authorized to work in the US on a full-time basis