Glassbox (Session Replay) Systems Administrator / Dallas / Hybrid

Outstanding long-term contract opportunity! A well-known Financial Services Company is looking for a Software Engineer in Dallas TX (Hybrid).

Work with the brightest minds at one of the largest financial institutions in the world. This is a long-term contract opportunity that includes a competitive benefit package! Our client has been around for over 150 years and is continuously innovating in today's digital age. If you want to work for a company that is not only a household name, but also truly cares about satisfying customers' financial needs and helping people succeed financially, apply today.

Contract Duration: 6 Months with opportunity to extend

Required Skills & Experience

• Session Replay Administration experience – preferably Glassbox
• Session Replay Solutions experience using Glassbox, Fullstory or Quantum Metric
• Security and access control: Session vault for record-keeping, Segment Center, Data collection setup, and Environment configuration.
• User and team management: User Management, Team and collaboration tools, and Audit logs.
• Configuration and data management: Role-based access control (RBAC), Data privacy and security settings, and Secure deployment options.
• Reporting: Data and analytics

Desired Skills & Experience

• ServiceNow
• Jira
• Native App Development

What You Will Be Doing

• Administer and manage session replay solutions such as Glassbox, FullStory, or Quantum Metric, ensuring effective implementation, maintenance, and configuration of these platforms.
• Act as the primary point of contact for session replay tool administration, including troubleshooting, version upgrades, user management, and platform optimization.
• Collaborate with cross-functional teams (Product, Engineering, UX, Business) to identify and define session replay requirements and drive adoption of insights to improve user experiences.
• Build, automate, and maintain reporting dashboards to provide actionable insights for stakeholders; regularly communicate key findings and trends.
• Oversee and organize tasks, tickets, and requests using Jira, tracking progress and ensuring timely resolution of issues.
• Integrate reporting and incident tracking using ServiceNow and coordinate with IT and support teams for streamlined workflows.
• Provide expertise and guidance on session replay solutions for both web and native app environments; contribute to native app development projects where possible.
• Stay informed on new features and best practices for session replay tools; recommend and implement platform improvements.

You will receive the following benefits:

• Medical Insurance - Four medical plans to choose from for you and your family
• Dental & Orthodontia Benefits
• Vision Benefits
• Health Savings Account (HSA)
• Health and Dependent Care Flexible Spending Accounts
• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
• Hospital Indemnity Insurance
• 401(k) including match with pre and post-tax options
• Paid Sick Time Leave
• Legal and Identity Protection Plans
• Pre-tax Commuter Benefit
• 529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.