Tier 1 Help Desk Support
Dallas, Texas
Hybrid
Contract
$15/hr - $20/hr
A top-performing labor brokerage company specializing in installation services for retailers and manufacturers is expanding its team. Committed to delivering high-quality solutions, the company focuses on enhancing products such as doors, windows, siding, and kitchen appliances through expert installation services.
They are looking for a Support Technician to manage Tier 1 and Tier 2 tickets and troubleshoot service incidents using the appropriate ticketing systems. The ideal candidate should have experience with Windows, Mac, Active Directory, computer hardware, and Microsoft applications.
This is a contract-to-hire position based in Grand Prairie, TX, requiring onsite work 4–5 days per week. The hourly pay ranges from $15 to $20.
Required Skills & Experience
You will receive the following benefits:
Applicants must be currently authorized to work in the United States on a full-time basis now and in the future
They are looking for a Support Technician to manage Tier 1 and Tier 2 tickets and troubleshoot service incidents using the appropriate ticketing systems. The ideal candidate should have experience with Windows, Mac, Active Directory, computer hardware, and Microsoft applications.
This is a contract-to-hire position based in Grand Prairie, TX, requiring onsite work 4–5 days per week. The hourly pay ranges from $15 to $20.
Required Skills & Experience
- A high school diploma or equivalent is preferred.
- Experience in customer service within a call center setting.
- Prior help desk or technical support experience is a plus.
- Proficiency in diagnosing and resolving issues with Office 365 applications.
- Ability to install and troubleshoot various software programs.
- Experience configuring and maintaining internet browsers.
- Familiarity with supporting mobile applications.
- Solid understanding of Microsoft Office products.
- Certifications in Microsoft O365 or Azure are advantageous.
- Strong verbal and written communication abilities.
- Ability to collaborate effectively in a team environment.
- Hourly pay between $15 and $20.
You will receive the following benefits:
- Medical Insurance
- Dental Benefits
- Vision Benefits
- 2 weeks paid PTO
- 401(k) 5% match
Applicants must be currently authorized to work in the United States on a full-time basis now and in the future
You will receive the following benefits:
- Medical Insurance - Four medical plans to choose from for you and your family
- Dental & Orthodontia Benefits
- Vision Benefits
- Health Savings Account (HSA)
- Health and Dependent Care Flexible Spending Accounts
- Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
- Hospital Indemnity Insurance
- 401(k) including match with pre and post-tax options
- Paid Sick Time Leave
- Legal and Identity Protection Plans
- Pre-tax Commuter Benefit
- 529 College Saver Plan
Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.