Service Desk Technician / Marietta, GA / Hybrid

A growing managed service provider in the Atlanta area is looking for their next team member in the IT department! They are hiring for a Service Desk Technician to work for them in their new Marietta office 3-4 days per week. This is a full-time position, joining a very senior team to help with level 1-2 tickets.

You will be helping to balance the workload on their team by creating and managing users, providing software and hardware support, and using O365 and Azure. They also have seen an uptick in security related tickets, so anyone who has experience implementing Intune or security practices into the Service Desk would be a great fit!

There is a ton of growth opportunity in working for this company, and they are looking for a long term team member to join them. If you’re looking for your next home, apply now.

Required Skills & Experience

• 3-4 years of service desk or helpdesk experience
• Ability to manage level 1-2 tickets
• Ability to support users and teams across org
• Strong knowledge of O365 and Azure cloud
• Self-starter mindset and work ethic
• Ability to utilize Sharepoint

Desired Skills & Experience

• BS in Computer Science or similar degree
• Ability to commute to local Atlanta office weekly
• Knowledge of MSP industry or previous experience
• Intune expertise
• Networking background and knowledge

What You Will Be Doing
Daily Responsibilities

• 50% Hands On
• 50% Team Collaboration

The Offer

• Bonus OR Commission eligible

You will receive the following benefits:

• Bonus structure
• Childcare Benefits
• PTO – 3 weeks to start, buildable
• Medical and Health Insurance Options
• Wellness Programs
• 401K

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.