IT Support Specialist- Hybrid Brooklyn, NY

IT Support Specialist

This company is seeking a proactive and technically adept IT Support Specialist their team. In this role, you’ll deliver vital technical support to both our creative and administrative teams, helping to maintain seamless day-to-day IT operations. If you're passionate about technology, enjoy solving problems, and thrive in a fast-moving creative environment, we’d love to connect with you.

The company is located in Brooklyn, NY and will be a hybrid model of 2 days onsite a week.

What You Will Be Doing:

• Serve as the first point of contact for in-office IT support, resolving hardware, software, and network issues.
• Troubleshoot desktops, laptops, mobile devices, and printers to ensure minimal downtime.
• Log, track, and close helpdesk tickets with clear documentation and timely resolutions.
• Provide occasional after-hours and on-call support when required.

• Assist with onboarding and workstation setup for new employees, including configuring hardware and installing software.
• Manage software installations, updates, and upgrades to support business operations.

• Help maintain network stability and troubleshoot connectivity issues, including Wi-Fi and VPN access.
• Assist with user account management, ensuring secure access and permissions across systems.

• Maintain accurate inventory records for IT equipment, peripherals, and software licenses.
• Support hardware procurement and lifecycle management, including setup, upgrades, and decommissioning.

• Contribute to the implementation of basic cybersecurity practices, including antivirus updates, patching, and firewall oversight.

• Provide specialized support for creative applications such as Adobe Creative Cloud and video editing tools.

• Support backup processes and ensure data recovery mechanisms are functioning properly.
• Participate in disaster recovery planning and testing activities.

• Maintain internal documentation for troubleshooting, configurations, and IT best practices.

Required Skills & Experience:

• 2–3 years in an IT support role, preferably within a creative or dynamic work environment.
• Strong knowledge of MacOS and foundational networking concepts (VPN, LAN, Wi-Fi).
• Experience supporting tools like Adobe Creative Cloud is a plus.
• Strong diagnostic and problem-solving abilities.
• Clear communicator with the ability to translate technical jargon into user-friendly language.
• Detail-oriented with excellent multitasking and prioritization skills.
• Collaborative, customer-focused, and eager to support others with patience and professionalism.

Applicants must be currently authorized to work in the United States on a full-time basis now and in the future.
This position doesn’t provide sponsorship.