Product Lead

Founding Product Manager

As the Founding Product Manager, you will be responsible for the end-to-end experience for key users on the platform, including providers and patients. Key responsibilities include onboarding, retention, satisfaction (NPS), and adoption across self-serve and enterprise accounts. Your work will directly impact the growth and retention of the network, delivering outcomes, and scaling with minimal friction.

Key Responsibilities:

• Own the provider experience including onboarding, activation, retention, and referral growth.

• Lead product development for both self-serve users and enterprise providers.

• Use analytics to identify drop-off points, usage patterns, and feature adoption drivers and turn those insights into product decisions.

• Lead research and design cycles with a high bar for UX and usability.

• Partner with support, sales, and operations to evolve provider workflows and expand across new specialties.

• Participate in enterprise sales and implementation conversations to shape the product.

• Explore, evaluate, and execute on new opportunities, including strategic partnerships and new products/services.

• Work closely with the team and CEO on business decisions balancing growth and long-term profitability.

Requirements:

• PM experience owning UX-critical, workflow-heavy products for external users (consumer or SMB) at reputable tech companies.

• Startup experience and SMB experience are a must.

• Strong product sense, design taste, and copy instincts.

• Proficiency in data analytics using SQL or Python.

• Strong written and verbal communication skills.

• Willingness to work in person 5 days a week in NYC.

• No C2C or sponsorship available.

Nice to Haves:

• Former founder.

• Healthcare background.

• Undergraduate degree in Computer Science.

Founding Product Manager

As the Founding Product Manager, you will be responsible for the end-to-end experience for key users on the platform, including providers and patients. Key responsibilities include onboarding, retention, satisfaction (NPS), and adoption across self-serve and enterprise accounts. Your work will directly impact the growth and retention of the network, delivering outcomes, and scaling with minimal friction.

Key Responsibilities:

• Own the provider experience including onboarding, activation, retention, and referral growth.

• Lead product development for both self-serve users and enterprise providers.

• Use analytics to identify drop-off points, usage patterns, and feature adoption drivers and turn those insights into product decisions.

• Lead research and design cycles with a high bar for UX and usability.

• Partner with support, sales, and operations to evolve provider workflows and expand across new specialties.

• Participate in enterprise sales and implementation conversations to shape the product.

• Explore, evaluate, and execute on new opportunities, including strategic partnerships and new products/services.

• Work closely with the team and CEO on business decisions balancing growth and long-term profitability.

Requirements:

• PM experience owning UX-critical, workflow-heavy products for external users (consumer or SMB) at reputable tech companies.

• Startup experience and SMB experience are a must.

• Strong product sense, design taste, and copy instincts.

• Proficiency in data analytics using SQL or Python.

• Strong written and verbal communication skills.

• Willingness to work in person 5 days a week in NYC.

• No C2C or sponsorship available.

Nice to Haves:

• Former founder.

• Healthcare background.

• Undergraduate degree in Computer Science.