Senior IT Support Analyst / Windows and Mac

Our client, a global advertising and marketing brand, is seeking a Senior IT Support Administrator with expertise in Windows and Mac Operating Systems. This is a hybrid role based in Midtown Manhattan and offers an exciting opportunity to ramp up from a Support role into a Systems/Infrastructure Engineer within 12-18 months. If you’re experienced in IT support and eager to grow your technical skills into system engineering, this is an ideal career progression opportunity for you.

Required Skills & Experience:

• 3+ years of experience in IT Support, focusing on Windows and Mac OS environments.
• Strong expertise in Mobile Device Management (MDM) and JAMF for Mac device management.
• Experience with Active Directory, network troubleshooting, and system administration.
• Ability to troubleshoot hardware and software issues on both Windows and Mac systems.
• Excellent communication and customer service skills, with a focus on delivering high-quality technical support.
• Desire to grow into a Systems/Infrastructure Engineer role within 12-18 months.

Desired Skills & Experience:

• Experience with cloud-based services such as Office 365 and Azure.
• Exposure to network security best practices and system hardening.
• Experience working in hybrid environments and managing remote IT systems.
• Familiarity with ITIL frameworks or similar support methodologies.
• Any relevant IT certifications (e.g., CompTIA, Microsoft, Apple Certified Support).

What You Will Be Doing:

Tech Breakdown:

• 50% Windows Systems Support
• 50% Mac OS Systems Support

Daily Responsibilities:

• 60% Hands-On IT Support (Helpdesk, Troubleshooting)
• 20% MDM and JAMF Management
• 20% Collaboration with Systems/Infrastructure Teams

The Offer:

• Competitive Salary
• Hybrid Work Model (Midtown NYC HQ with 2-3 days onsite)
• Benefits: Medical, Dental, and Vision Insurance
• Paid Vacation Time
• Career growth opportunity to transition into Systems/Infrastructure Engineer role
• A collaborative and fast-paced work culture

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.

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