Robotics Support Engineer

Overview:
Our client is seeking a Robotics Support Engineer to join their technical support team, working either on-site or remotely. The ideal candidate will have a background in software, controls, and electronics—ideally with robotics experience. You will serve as a key point of contact for technical issues involving their robotic system.

Key Responsibilities:

• Provide support for the robotic automation system, including the robot control server, its API, and integration with the warehouse execution system.

• Respond to user inquiries and support requests via chat, email, or phone.

• Train and mentor team members on diagnosis and troubleshooting of robotics-related issues.

• Develop, update and maintain technical documentation and training materials for both hardware and software components.

• Offer technical guidance for software-related issues in the robot control system and ancillary applications.

• Troubleshoot and resolve electrical, mechanical and firmware problems affecting robotic units.

• Address issues related to wireless devices, networking and other IT infrastructure supporting the robotic system.

• Track support requests using customer-service management tools, follow up to ensure full resolution, and produce reports on recurring problems.

• Install or configure software solutions as part of issue resolution.

• Coordinate closely with other internal teams (software, controls, mechanical, installation) to resolve complex client issues.

• Provide after-hours support when needed.

• Act as a liaison to the development team for the robot control system, assisting with functional requirements, testing, lab validation, and help-desk escalations.

• Provide on-site support to project implementation teams when required and ensure smooth system turnover including training and go-live assistance.

Qualifications:

• Strong written and verbal communication skills are essential.

• Bachelor’s degree in Computer Science, Engineering, Electrical Engineering or a related field.

• Ability to interpret circuit diagrams, 3D models and 2D drawings (e.g., AutoCAD).

• Solid knowledge of mechanical and electrical systems is required.

• Experience installing, configuring, testing, and supporting large control systems or material-handling systems is a plus.

• Working knowledge of SQL and other database formats.

• Basic competency with Windows and Linux operating systems, networking fundamentals, Cisco switches/access points or similar is desired.

• Willingness to relocate to Orlando, FL and travel to client sites as needed.