Senior Program Manager Key Accounts, Customer Success / Contract / Remote

Our client, a (B2B/eCommerce) provider of essential products and services supporting scientific discovery, research, and production seeks a Senior Program Manager Key Accounts, Customer Success contractor. This is a fully remote role. Must be currently living in PA, MA, NY or NJ.

The Sr. Program Manager Key Accounts is a strategic, customer-facing role responsible for leading the implementation of complex, multi-workstream projects for the client’s Advanced Lab Services (ALS) global key accounts. This role ensures that global standards are defined, adopted, and consistently met across all engagements. With a strong focus on customer success, retention, and operational excellence, the Sr. Program Manager partners cross-functionally to deliver tailored solutions that drive measurable outcomes and long-term value. The role also acts as a liaison between customers and internal technology and operations teams to ensure successful delivery and commercialization of the client’s service and digital solutions.

As a result, travel is required including to Customer locations and various client facilities.

Contract Duration: 6-Months contract to hire

Required Skills & Experience

• Bachelors degree required; advanced degree in Business, IT, or related field preferred.
• Experience in Bio/Pharma industry required.
• 810 years of experience in project management, customer success, or business process consulting.
• Proven track record of managing complex, multi-stakeholder projects in a customer-facing role.
• Strong analytical, communication, and presentation skills.
• Proficiency in Microsoft Office and project management tools.
• Understanding of change management and laboratory/technology implementation challenges.
• Willingness to travel domestically up to 50%; international travel may be required

Desired Skills & Experience

• Familiarity with global operations and standardization across regions.
• Background in consulting, implementation, or enterprise account management.
• Ability to manage multiple priorities with minimal supervision.
• Creative problem-solving and results-driven leadership.

What You Will Be Doing
Daily Responsibilities

• Lead end-to-end implementation of key account projects, ensuring alignment with global standards and customer expectations.
• Develop and manage detailed project plans, timelines, and deliverables across multiple workstreams.
• Coordinate cross-functional teams including Site Services, Digital Solutions, and Business Process Consultants.
• Manage customer expectations and ensure timely execution and quality outcomes.
• Serve as the primary point of contact for strategic customers during implementation phases.
• Build strong relationships with customer stakeholders to understand goals, pain points, and success metrics.
• Ensure customer satisfaction through consistent communication, transparency, and delivery of promised value.
• Support the commercialization and implementation of client Services tailored to customer needs.
• Demonstrate and propose digital tools and platforms to drive customer value and process improvements.
• Apply lean and process improvement methodologies to enhance customer operations.
• Define and implement global standards for project execution, documentation, and reporting.
• Promote best practices in lean methodology, process improvement, and digital solutions.
• Mentor internal teams on standardized tools and approaches to ensure consistency across regions and accounts.

You will receive the following benefits:

• Medical Insurance - Four medical plans to choose from for you and your family
• Dental & Orthodontia Benefits
• Vision Benefits
• Health Savings Account (HSA)
• Health and Dependent Care Flexible Spending Accounts
• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
• Hospital Indemnity Insurance
• 401(k) including match with pre and post-tax options
• Paid Sick Time Leave
• Legal and Identity Protection Plans
• Pre-tax Commuter Benefit
• 529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.