Field Engineer/Hybrid/MSP

We are currently seeking a skilled Field Engineer to join the team of a local Managed Service Provider (MSP) in supporting their clients with technical on-site services. 
This company is looking for someone with Window Server experience, VMware, InTune, Office 365 to Routing/Switching, Firewalls, VPNs and Wireless.

Key Responsibilities:

• Provide on-site technical support and assistance to clients, troubleshooting hardware, software, and network issues.
• Install and configure hardware (e.g., PCs, servers, networking equipment, printers) and software solutions per client specifications.
• Perform system upgrades and patch management for client environments.
• Assist with network configurations and perform basic network troubleshooting.
• Serve as the primary point of contact for client-facing escalations, resolving issues quickly and professionally.
• Support local and remote teams to ensure the delivery of top-tier service to clients.
• Document all work completed, following company processes for ticketing and reporting.
• Maintain positive relationships with clients and work to identify opportunities for additional service offerings.
• Provide training and guidance to clients regarding technology usage and troubleshooting steps.

Required Skills & Qualifications:

• Proven experience as a Field Engineer, IT Support Specialist, or in a similar role within an MSP or IT services environment.
• Strong understanding of networking concepts, hardware, and software configurations.
• Experience with remote support tools and service ticketing systems (e.g., ConnectWise, ServiceNow, etc.).
• Proficiency in diagnosing and resolving technical issues related to Windows, Linux, and macOS operating systems.
• Knowledge of Active Directory, Microsoft Exchange, Office 365, and other common enterprise-level IT solutions.
• Familiarity with routing and switching, firewalls, and VPN configurations.
• Strong communication and customer service skills with the ability to explain technical issues in simple terms.
• Ability to work independently and manage time effectively, prioritizing client needs.
• Valid driver’s license and reliable transportation to visit client sites.

Preferred Skills:

• Certifications such as CompTIA A+, Network+, Microsoft Certified IT Professional (MCITP), or similar.
• Experience with virtualization technologies (e.g., VMware, Hyper-V).
• Previous experience with cloud-based solutions (e.g., AWS, Azure).

Why Work with Us:

• Competitive pay and benefits.
• Opportunity to work with a dynamic and growing MSP, gaining exposure to diverse industries and cutting-edge technology.
• Access to ongoing training and career advancement opportunities.