Senior MSP Field Technician/Windows/Network
Philadelphia, PA
Hybrid
Full Time
$100k - $110k
Job Description:
A well-known MSP is looking for a dedicated and experienced IT Field Technician to join the team. As an IT Field Technician, you will be responsible for providing on-site support to clients, troubleshooting and resolving technical issues, and ensuring the optimal performance of their IT systems.
Key Responsibilities:
A well-known MSP is looking for a dedicated and experienced IT Field Technician to join the team. As an IT Field Technician, you will be responsible for providing on-site support to clients, troubleshooting and resolving technical issues, and ensuring the optimal performance of their IT systems.
Key Responsibilities:
- Provide on-site technical support to clients, addressing hardware, software, and network issues.
- Install, configure, and maintain computer systems and networks.
- Diagnose and resolve technical issues promptly to minimize downtime.
- Perform regular maintenance and updates on client systems.
- Assist with the setup and deployment of new equipment.
- Document all support activities and resolutions.
- Collaborate with remote support teams to escalate and resolve complex issues.
- Ensure compliance with company and client IT policies and procedures.
- Provide training and guidance to end-users as needed.
- Proven experience as an IT Field Technician or in a similar role.
- Strong knowledge of computer hardware, software, and networking.
- Experience with various operating systems, including Windows, macOS, and Linux.
- Familiarity with IT infrastructure and networking concepts.
- Excellent problem-solving and troubleshooting skills.
- Strong communication and interpersonal skills.
- Ability to work independently and manage time effectively.
- Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are a plus.
- Valid driver's license and reliable transportation for on-site visits.
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Supportive and collaborative work environment.
- Exposure to a wide range of IT environments and technologies.
- The chance to make a significant impact on client success and satisfaction.