Field Service Technician (Phoenix)

We are seeking a Part-Time Field Technician to support our kiosk systems and related technologies. This dynamic, hands-on role is ideal for someone who thrives in fast-paced, customer-facing environments. The candidate will be responsible for supporting our product by acting as the liaison between the customer and other internal teams.

Main responsibilities:

• Perform on-site repairs and maintenance of airport kiosks.
• Provide immediate technical support and troubleshooting for deployed systems.
• Collaborate with Level 3 Support Teams in Canada and Atlanta.
• Deliver high-quality, customer-focused service and act as a key liaison between clients and internal teams.
• Identify opportunities to streamline support processes and improve service delivery.
• Deliver training to customers when required.

Basic Requirements

• Minimum 3 years of hands-on experience in hardware support.
• Strong understanding of PC networking and protocols (e.g., TCP/IP, AD, DHCP, DNS).
• Experience in configuration and troubleshooting of J2EE, web servers, and Windows desktop environments.
• Proficiency in Office 365 and working knowledge of Oracle/SQL databases.
• Strong customer service orientation with the ability to represent Embross professionally on-site.
• Proactive approach with a strong sense of ownership and accountability.

Education & Qualifications

• Bachelor’s degree in computer engineering, Computer Science, or a related field is a plus, but not required
• Membership in a recognized international professional body is an asset.

This role is based out of the Phoenix airport area. Although this is a part-time job, it is anticipated that the job will require approximately 15-22 hours per week. Weekend on-call of 4 hours (2 hours Saturday and 2 hours Sunday) is paid each week, as well as any hours recorded Monday - Friday.

Airport parking fee will be re-imbursed

You will receive the following benefits:

• Medical Insurance - Four medical plans to choose from for you and your family
• Dental & Orthodontia Benefits
• Vision Benefits
• Health Savings Account (HSA)
• Health and Dependent Care Flexible Spending Accounts
• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
• Hospital Indemnity Insurance
• 401(k) including match with pre and post-tax options
• Paid Sick Time Leave
• Legal and Identity Protection Plans
• Pre-tax Commuter Benefit
• 529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.