Tier 2 Support

Telgian is a fire safety company that's based in the Phoenix area. They design fire systems and do inspections with fire systems as well. They're a bit of a smaller company with around 350 people, but they have 7 locations across the country; Phoenix being their largest office. They're looking to bring on a Sys Admin to join their team of 3-4. This team does the basics when it comes to Sys Admin work - utilizing Active Directory, Dynamics 365, IssueTrak, and all of the Office applications. They're a Windows shop and a VMware shop. As for the tickets you'll be working, you'll be handling password resets, account unlocks, VPN issues, ISP issues, rebooting systems, shipping and receiving hardware, etc.

The hiring manager is just as much "in the weeds" as the rest of the team. He's been at Telgian for 25 years and is actually the one setting up the LAN/WAN, working with VMware, writing scripts occasionally.

Shift:
Monday - Friday 8-5 on-site
On call every 3 weeks, but most on call tickets can be resolved in 15 minutes.

Skill requirements:
Experience with AD (preferably Azure)
O365 experience, Dynamics 365 experience
Microsoft SCCM experience
Experience working with firewalls

Interview process:
First with Branko, this is mix of a technical interview as well as a culture/personality fit.
There may be a second interview with Branko, but this could also be a one-and-done.

Location: Right off the i10 and Elliot

Systems used –

• Active Directory
• Microsoft Exchange
• Microsoft Office 365
• IssueTrak (ticket system and asset system)
• Sophos Bitlocker Encryption
• Absolute Computrace
• Crowdstrike
• TeamViewer
• Microsoft AX Dynamics
• Microsoft Dynamics 365
• Deltek Vision
• Deltek PIM
• Autodesk products including AutoCAD and Revit
• Adobe Acrobat
• Bluebeam
• Sonicwall VPN
• Dell and Lenovo laptops/tablets

Desktop support –

• Various end user laptop/tablet issues
• Printer server/user printing issues
• Office 365 issues
• Image Windows systems
• Manage IT inventory
• Setup and configure new hire equipment
• Use remote software to assist users who are remote

New hire setups –

• Create Active Directory accounts
• Create personal server drives for user and apply file server permissions
• Create Exchange mailboxes and migrate accounts to Office 365 (we are a hybrid environment)
• Apply Office 365 licenses to the account
• Create new user accounts in various systems for new hire
• Avaya Cloud Office creation of phone extension
• Configure VPN settings
• Add printers
• Image/configure laptops/tablets for new user

Terminations –

• Remove access in Active Directory
• Remove access in Exchange
• Apply email forwarding in Office 365
• Configure Barracuda Archiver settings
• Remove users from Avaya Cloud Office
• Backup user files to repository

You will receive the following benefits:

• Medical Insurance - Four medical plans to choose from for you and your family
• Dental & Orthodontia Benefits
• Vision Benefits
• Health Savings Account (HSA)
• Health and Dependent Care Flexible Spending Accounts
• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
• Hospital Indemnity Insurance
• 401(k) including match with pre and post-tax options
• Paid Sick Time Leave
• Legal and Identity Protection Plans
• Pre-tax Commuter Benefit
• 529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.