Help Desk Engineer II
Phoenix, Arizona
Onsite
Full Time
$60k - $70k
A growing technology services company in Phoenix, AZ is looking for a Help Desk Engineer II to join their team. This is a full time onsite orle supporting a variety of clients across different industries. You’ll work hands on with Windows environments, Office 365, Active Directory, networking, and endpoint management while collaborating with a small group of experienced engineers wo enjoy problem solving and working with new technology.
This is a great opportunity for someone who wants variety in their day and real growth potential. You’ll get to work with different systems, clients, and technologies, which keeps things interesting and helps you build new skills fast. The team is small and close knit, so your work will actually make an impact and you’ll have people around you who want to see you succeed. If you’re the kind of person who likes learning on the job, taking initiative, and being part of a team that values both hard work and a good sense of humor, this is a place where you can grow into systems, networking, or even cloud roles over time.
Required Skills & Experience
• 2 or more years of experience in a Help Desk, Desktop Support, or IT Support role
• Strong knowledge of Windows operating systems and environments
• Experience with Microsoft 365 administration and user support
• Familiarity with Active Directory and Group Policy management
• Understanding of basic networking concepts including VPNs, DNS, and TCP/IP
• Experience troubleshooting hardware such as laptops, printers, and VOIP phones
• Strong problem solving and analytical skills
• Excellent communication and customer service abilities
• Ability to work onsite in the Phoenix area and occasionally travel to client locations
• Self motivated with the ability to manage multiple tickets and priorities independently
Desired Skills & Experience
Tech Breakdown
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
This is a great opportunity for someone who wants variety in their day and real growth potential. You’ll get to work with different systems, clients, and technologies, which keeps things interesting and helps you build new skills fast. The team is small and close knit, so your work will actually make an impact and you’ll have people around you who want to see you succeed. If you’re the kind of person who likes learning on the job, taking initiative, and being part of a team that values both hard work and a good sense of humor, this is a place where you can grow into systems, networking, or even cloud roles over time.
Required Skills & Experience
• 2 or more years of experience in a Help Desk, Desktop Support, or IT Support role
• Strong knowledge of Windows operating systems and environments
• Experience with Microsoft 365 administration and user support
• Familiarity with Active Directory and Group Policy management
• Understanding of basic networking concepts including VPNs, DNS, and TCP/IP
• Experience troubleshooting hardware such as laptops, printers, and VOIP phones
• Strong problem solving and analytical skills
• Excellent communication and customer service abilities
• Ability to work onsite in the Phoenix area and occasionally travel to client locations
• Self motivated with the ability to manage multiple tickets and priorities independently
Desired Skills & Experience
- Experience with VMware or Hyper V environments
- Familiarity with Azure or other cloud platforms
- Knowledge of Ubiquiti or other network equipment setup and troubleshooting
- Exposure to Linux systems or basic command line navigation
- Experience using RMM tool such as ConnectWise Manage or Automate
- Understanding of MFA configurations and identity management
- Background supporting multi site environments or remote users
- CompTIA A+, Network+, or Microsoft certifications
- Strong Documentation habits and attention to detail
- Interest in learning systems administration, networking, or cloud technologies
Tech Breakdown
- 10% Linux
- 70% Windows Server 2019/2022
- 15% Microsoft 365 / Azure
- 5% Networking (Ubiquiti, VPN, TCP/IP)
- 80% Hands On
- 10% Management Duties
- 10% Team Collaboration
- Bonus OR Commission eligible
- Medical, Dental, and Vision Insurance
- Vacation Time
- Stock Options
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.