Service Desk I

This global e-commerce leader helps businesses and government entities turn surplus assets into value through secure, technology-driven marketplaces. By offering comprehensive services like asset appraisal, logistics coordination, and compliance support, they streamline the process of selling everything from industrial equipment to consumer goods—while promoting sustainable practices and reducing waste. They are currently looking for an IT support professional to join their team and help maintain smooth technical operations across their fast-paced environments.

Right now, they are looking for a Tier 1+ support person with a strong willingness to learn. The role involves supporting laptops, printers, and general office IT needs. Experience with both Mac and Windows systems is important, and familiarity with Bomb Guard and the Jira ticketing system is a big plus. This is a great opportunity for someone looking to grow their technical skills in a hands-on, fast-paced environment.

This is a 3-month contract-to-hire position based out of their Plano office.

Required Skills & Experience

• 2+ years of experience in a service desk environment
• Experience with Windows operating systems (Mac OS is a plus)
• Strong understanding of computer systems and mobile devices
• Experience with Active Directory, Azure, and MS Exchange
• Excellent analytical and diagnostic skills
• Knowledge of help desk software and remote-access tools
• Strong verbal and written communication skills

Desired Skills & Experience

• CompTIA A+ certification
• Experience troubleshooting hardware and software issue
• Time management and multitasking abilities

What You Will Be Doing
Tech Breakdown
70% Windows OS / PC Support
20% Mac OS / Mobile Devices
10% Ticketing, Documentation, and Inventory Management

Daily Responsibilities
80% Hands-On Troubleshooting and Support
20% Team Collaboration and Communication

You will receive the following benefits:

• Medical Insurance - Four medical plans to choose from for you and your family
• Dental & Orthodontia Benefits
• Vision Benefits
• Health Savings Account (HSA)
• Health and Dependent Care Flexible Spending Accounts
• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
• Hospital Indemnity Insurance
• 401(k) including match with pre and post-tax options
• Paid Sick Time Leave
• Legal and Identity Protection Plans
• Pre-tax Commuter Benefit
• 529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.