IT Support /Helpdesk Analyst Level 1

IT Support Analyst Level 1
We are working with a well established industrial manufacturer in Richards, Minnesota that is expanding its IT function. The team is adding junior helpdesk professionals to support employees across the organization.

Duration: 2 Months, possibly with extension
Contract (W2, weekly paid)
M-F, 8-5

Required Skills & Experience

• Experience in Level 1 or junior IT support or helpdesk role
• Hands on troubleshooting across Windows devices and common office technology
• Familiarity with Active Directory user management
• Ability to connect and troubleshoot printers and conferencing equipment
• Experience using an IT ticketing or service management system
• Strong communication and customer service mindset
• Self-motivated and dependable work style
• Ability to perform light-to-medium physical duties like lifting a printer or moving monitors.

Desired Skills & Experience

•  Degree in information technology or related field is helpful but not required
• ITIL knowledge is a plus

What You Will Be Doing

• Provide front line technical support to employees in a fast-paced manufacturing environment
• Respond to helpdesk requests involving hardware software access and connectivity
• Set up and deploy desktop and laptop computers for new and existing staff
• Configure user accounts passwords and basic security access
• Connect and troubleshoot network printers and peripheral devices
• Document issues resolutions and escalations in a ticketing system
• Support Microsoft 365 applications and common business tools
• Use remote support tools to assist users across the organization
• Collaborate with a small IT team and gain exposure to infrastructure projects
• Opportunity to grow into higher level support and systems responsibilities

You will receive the following benefits:

• Medical Insurance - Four medical plans to choose from for you and your family
• Dental & Orthodontia Benefits
• Vision Benefits
• Health Savings Account (HSA)
• Health and Dependent Care Flexible Spending Accounts
• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
• Hospital Indemnity Insurance
• 401(k) including match with pre and post-tax options
• Paid Sick Time Leave
• Legal and Identity Protection Plans
• Pre-tax Commuter Benefit
• 529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.