ITSC Leader

Our client is looking for an ITSC Leader for a 2-month contract in Rio Rancho NM 87124.

Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.

Contract Duration: 2 Months
Required Skills & Experience

• 5+ years of technical experience, with lead or supervisory experience.
• Strong leadership, professionalism, and communication skills.
• Ability to learn new processes quickly and multitask in a fast-paced environment.
• Excellent customer service and interpersonal skills.
• Ability to lift up to 35 lbs. and perform physical tasks (walking, standing, kneeling, crawling).
• Proficiency with Microsoft Office (Outlook, Excel, Word).
• Experience with Windows 8 and Windows 10 environments.
• Technical certifications (e.g., CompTIA A+).

What You Will Be Doing Daily Responsibilities
Leadership Responsibilities

• Serve as a lead support resource for the OR ITSC team and provide backfill support for the PCLD Lead.
• Act as co-point of contact with the Site Supervisor and Client Manager.
• Handle escalations, advanced troubleshooting needs, and day-to-day support issues from ITSC techs.
• Lead weekly team meetings, deliver updates, and maintain meeting notes.
• Participate in leadership meetings with the company’s/eXcell and the Client.
• Provide coaching, mentorship, feedback, and performance recognition to team members.
• Assist with monitoring workload and staffing levels to ensure proper coverage.
• Support onboarding and hands-on training for new hires and maintain training completion records.

Operational & Technical Duties

• Provide backfill and hands-on support during high-volume periods.
• Update Scrumban dashboards and ensure team compliance with all ScrumBan processes.
• Conduct monthly inventory audits and routine stockroom spot checks.
• Support ITSC operations, including device deployments, break/fix troubleshooting, and general tech tasks.
• Ensure accurate updates and documentation in the client ticketing system.
• Cross-train with other Leads and provide coverage for CORE Leads when needed.
• Adhere to required onsite presentation standards, including wearing a black collared technician shirt.
• Take on additional responsibilities as assigned to support ongoing client needs and operational improvements.

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.

You will receive the following benefits:

• Medical Insurance - Four medical plans to choose from for you and your family
• Dental & Orthodontia Benefits
• Vision Benefits
• Health Savings Account (HSA)
• Health and Dependent Care Flexible Spending Accounts
• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
• Hospital Indemnity Insurance
• 401(k) including match with pre and post-tax options
• Paid Sick Time Leave
• Legal and Identity Protection Plans
• Pre-tax Commuter Benefit
• 529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.