IT Helpdesk Support

Our client has an immediate opening for an IT Help Desk Support to join their team onsite in Parco/Sinclair, WY for Tier 1 helpdesk. Entry-level candidates are encouraged to apply!

We will hire quickly, and interviews will be scheduled early next week.

One and done virtual interview!

 

Contract Duration: 3 months

Location: Sinclair, WY 82334 (onsite 5x per week)

 

The team needs extra support to help out with 200 laptops needing to be refreshed before end of this year. This will all be a Windows 11 environment.

 

What You Will Be Doing

• Resolve entry-level end-user calls and installs, modifies, and repairs desktop and laptop computer hardware and software systems under close supervision.
• Provide Tier 1 support primarily, and as needed and assigned Tier 2 support
• Receive and responds to user requests, providing users with technical support and resolving routine problems concerning information and voice systems related issues and other information
• Receive and coordinate, as needed, all levels of technical questions from users
• Document all user requests and enters status data from user calls into the Help Desk application; writes regular reports
• Establish and maintain effective lines of communication with end-users throughout the lifecycle of their issue or service request
• Install software, hardware, and peripheral components
• Create packages for quick install of all applications
• Maintain desktop hardware and peripherals inventory within the asset management system
• Install, maintain, coordinate telecommunications and server hardware installation and configuration under close supervision
• Maintain physical security and logical security accounts for assigned systems
• Monitor and resolve entry-level issues relating to systems, network, and security
• Perform entry-level remedial actions to correct problems
• Write clear, concise, and accurate procedural documentation, provides basic training to users on new company-provided product releases and new products
• Relocate technical equipment to and from an assigned location
• Special assignments or tasks assigned to the employee by their supervisor, as determined from time to time in their sole and complete discretion.

 

Required Skills & Experience

• Entry-level candidates with an IT foundation can be considered.
• Minimum of a High School Diploma or equivalent
• Basic computer skills, decision-making, analytical, problem solving and interpersonal skills. Intermediate reading and writing skills, basic reading skills, the ability to perform basic mathematical calculations, and excellent interpersonal skills with the ability to effectively communicate with others, both written and verbal communication.

 

Preferred Qualification(s):

• Special training in A+ and Network + or MCDST, MCP, and HDI.
• 2 years minimum experience is preferred

You will receive the following benefits:

• Medical Insurance - Four medical plans to choose from for you and your family
• Dental & Orthodontia Benefits
• Vision Benefits
• Health Savings Account (HSA)
• Health and Dependent Care Flexible Spending Accounts
• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
• Hospital Indemnity Insurance
• 401(k) including match with pre and post-tax options
• Paid Sick Time Leave
• Legal and Identity Protection Plans
• Pre-tax Commuter Benefit
• 529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.