IT Manager/ Hands On

IT Manager - Charlotte, NC

Description The Information Technology (IT) Manager provides dynamic, responsive, collaborative, and forward-thinking vision, leadership, and management of technology systems and services to support the mission and goals of the company while keeping up with industry standards on a team of 3. This includes planning, purchasing, development, implementation, management, and maintenance of all applications, infrastructure, security, and networks. The chosen candidate will build an IT Operations organization focused on meeting customer SLAs, while balancing the cost of supporting internal back-office functions. Effective cross-location and departmental collaboration and management are essential to success in this position. The role requires a demonstrated ability to lead a team that is accountable for all aspects of service availability, reliability, quality, capacity, and security.

This position is on-site located in Steele Creek.

Primary Responsibilities:

• Develop and maintain a roadmap to achieve business objectives using efficient processes and technology.
• Partner with leadership and key stakeholders to understand business imperatives, establish priorities, and guide the vision for an agile team that delivers predictable, high-quality outcomes.
• Evaluate and recommend tools, technologies, and processes to build a quality, modern platform that scales, ensuring overall architecture fits the business needs.
• Determine the best support structure for all systems, whether using internal or external teams, and manage outsourcing partners.
• Manage specific services, including measuring, reporting, and tracking customer satisfaction; monitoring for SLA variances; measuring, reporting, and tracking service performance; and developing and implementing opportunities to continuously improve IT/IS service quality.
• Create and maintain all technical documentation supporting Infrastructure management.
• Ensure current and future technology is secure.
• Manage all aspects of IT systems, including long-range strategy planning, implementing annual roadmaps, managing team resources, optimizing operational processes, management reporting, and related continuous improvement.
• Manage a team, including hiring, performance management, assigning work, and training/mentoring.
• Create and monitor the technology budget and expenditures to ensure allocations are accurate and expenses are within budget limits.
• Primarily works in an office environment.

Benefits:

• We offer a full benefits package, including the choice of 3 health plans, dental, vision, and more.
• FSA/HSA options available.
• Access to the company's employee assistance program.
• 401(k)/Roth with company match.
• Company-paid life insurance and short-term disability.
• Paid time off and six paid holidays.

Requirements:

• 7+ years of experience in IT service operations.
• 7+ years of system solutions delivery experience.
• 7+ years of experience managing a team of technical experts.
• Organizational Awareness – can rapidly develop and maintain in-depth organizational awareness of IT and its business and technology partners.
• Excellent analytical abilities, project coordination, and time management skills, with the ability to work on multiple projects simultaneously.
• Excellent verbal and written communication skills.
• Experience with VMware, O365, Intune, VPN, Firewall maintenance, (Palo Alto preferred), Windows Server, SQL Server.

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