NOC Operations Analyst

An established financial services organization is seeking a NOC Operations Analyst to provide senior-level support for its global network infrastructure. This role will lead shift operations within the Network Operations Support group, ensuring high availability, strong incident management, and effective collaboration across global teams. The environment spans LAN, MAN, WAN, wireless, firewall, load balancer, and optical network solutions—requiring both deep technical skills and leadership presence.

The position involves leading a team through complex operational issues, escalating promptly when necessary, and ensuring smooth shift handovers with comprehensive documentation. You will also engage in incident calls, manage vendor escalations, and drive improvements through automation, process optimization, and mentoring of team members. This is a high-visibility role that combines technical authority with hands-on operational leadership.

Required Skills & Experience

• 8+ years of experience in network operations or production environments with proven incident management expertise

• CCNP certification and strong knowledge of TCP/IP, Cisco routers/switches, firewalls, load balancers, and WiFi technologies

• Proficiency with monitoring and diagnostic tools such as SevOne, NetBrain, Infoblox, ExtraHop, or ThousandEyes

Desired Skills & Experience

• Demonstrated leadership experience within a NOC or network support team, including managing escalations and shift handovers

• Strong communication skills for working with cross-functional teams, vendors, and senior stakeholders

• Experience identifying automation opportunities, improving processes, and creating high-quality operational documentation

Daily Responsibilities

• Hands-On Network Operations & Incident Response: 65%

• Team Leadership, Documentation & Process Improvement: 35%
  
  

  Applicants must be currently authorized to work in Canada on a full-time basis now and in the future.

  Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment’s Employment Accommodation policy. Applicants need to make their needs known in advance.

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Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.