Senior IT Operations Analyst – NOC Shift Leader

Job Title: Network Operations Shift Lead
Contract: 12 months

Overview

We are seeking an experienced Network Operations Shift Lead to oversee large-scale global enterprise networks, consisting of over 3,000 offices worldwide and 15,000–20,000 access points. This role requires strong expertise in second-level troubleshooting, escalation handling, and operational leadership within a fast-paced environment.

Responsibilities

• Lead and manage a shift team responsible for supporting enterprise-scale networks.

• Perform tier 2 troubleshooting and escalation support for complex network issues.

• Oversee operational firefighting to ensure minimal disruption to production environments.

• Provide expert-level support across Cisco routing & switching, SD-WAN technologies, Palo Alto firewalls, and Cisco Meraki.

• Support load balancing and production stability through F5 technologies.

• Ensure smooth network operations, incident management, and escalation to senior teams when required.

Requirements

• 7–8 years of experience in Network Operations, with proven escalation and troubleshooting expertise.

• Strong background in Cisco routing & switching (expert level).

• Hands-on experience with SD-WAN technologies, Palo Alto firewalls, Cisco Meraki, and F5 load balancers.

• Prior exposure to large-scale global networks (multi-thousand access points/offices).

• Ability to lead a shift team effectively under high-pressure operational conditions.

• Strong focus on break-fix troubleshooting and operational problem-solving.

Schedule

• Initial 2 weeks: 5 day shifts + 2 night shifts (7 days total per week).

• Following rotation: 2 weeks of 5 night shifts + 2 day shifts (7 days total per week).

• Shifts are 7:00 AM – 7:00 PM (12-hour rotations).

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.