Help Desk / onsite

A well-established company in Wilmington, DE is looking to bring on a Support Technician to join their IT support team. This is a full-time opportunity offering exposure to a wide range of technologies and direct interaction with end users. You'll be supporting Windows and Mac environments, Microsoft 365, and hardware/software troubleshooting in a fast-paced, team-oriented setting.

This is a great role for someone who’s passionate about technology and enjoys solving problems. You'll be the face of IT for internal users, providing hands-on support and working closely with senior engineers to grow your skillset. The company values work-life balance, offers on-the-job training, and encourages growth into more advanced roles over time. If you're looking to build a career in IT, this is a strong opportunity to get started and grow quickly.

Required Skills & Experience

· 1+ year of experience in an IT support or helpdesk role
· Proficiency with Windows 10/11 and basic MacOS support
· Experience with Microsoft 365 applications (Outlook, Teams, SharePoint)
· Strong troubleshooting skills for hardware, printers, and peripherals
· Excellent communication and customer service skills

Desired Skills & Experience

· Experience with ticketing systems (e.g., ServiceNow, Jira)
· Basic Active Directory knowledge (password resets, user provisioning)
· Exposure to endpoint management tools like Intune or SCCM
· Familiarity with networking basics (DNS, DHCP, VPN)

What You Will Be Doing

Tech Breakdown
· 60% Windows / Microsoft 365 Support
· 20% Hardware / Device Troubleshooting
· 20% Basic MacOS and Network Support

Daily Responsibilities
· 70% Hands-On Technical Support
· 10% Documentation and Ticketing
· 20% Team Collaboration and User Training

The Offer

• Bonus eligible

You will receive the following benefits:
· Medical, Dental, and Vision Insurance
· Vacation Time
· Stock Options

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.