Director of Managed Services

Job Description

A well-established technology firm that focuses on Microsoft cloud solutions is looking for a Director of Managed Services to lead a growing IT services team! This role offers the chance to drive service delivery, manage a skilled team, and shape operational strategy in a fast-paced environment.

The company serves mid-sized to enterprise clients across various industries, emphasizing long-term partnerships and compliance standards. The company is offering a flexible remote schedule, ideally aligned with Eastern or Central time zones, with travel around once a quarter!

Required Skills & Experience

• 5+ years leading managed services teams 

• Microsoft Azure and Office 365 expertise

• Experience with other Microsoft solutions such as SharePoint, CoPilot, and Viva Learning

• Solid understanding of ITIL/ITSM frameworks and financial management

• Proven ability to grow services and manage budgets

• Strong leadership and communication skills
  

Desired Skills & Experience

• Relevant Microsoft certifications (Azure Administrator, Solutions Architect etc.)

• Experience with SOC2, HIPAA compliance, and vendor management

• Sales support experience and servant leadership approach
  

What You Will Be Doing

• Drive strategy and oversee service delivery for managed services

• Build client relationships and manage escalations

• Lead and develop technical teams

• Manage budgets and improve service quality

• Collaborate with sales and ensure compliance with security standards

• Maintain vendor relationships and track performance metrics

The Offer

• 120K-145K base with bonus

You will receive the following benefits:

• Medical, Dental, and Vision Insurance

• 401(k) with company contribution

• Annual salary reviews

• 15 days PTO