Help Desk- Hybrid Washington D.C.

Help Desk

As the Help Desk Technician, you’ll be responsible for monitoring and updating IT support tickets for staff. This position requires a strong focus on customer service for staff, members, and clients. Strong presentation skills are a plus, as you may eventually lead IT orientations for new team members.

The company is located in Washington D.C. and will be 3-4 days onsite a week.

This is a contract-to-hire position.

What You Will Be Doing:

• Provide expert support for Office 365 and Microsoft applications
• Monitor and manage the support ticket queue, regularly update users, and ensure resolution within SLA timeframes
• Maintain and support SharePoint sites and content
• Perform daily system checks, including Active Directory, voicemail, and ticketing systems

• Build, configure, and deploy client machines (laptops, desktops, virtual machines)
• Support end-users with enterprise software, hardware, and virtual desktop infrastructure
• Assist with onboarding, offboarding, and employee transitions by managing network and phone accounts and setting up equipment
• Troubleshoot and install software as needed
• Maintain and update asset inventory

• Deliver IT and application training to staff
• Create user-friendly documentation and troubleshooting guides

Required Skills & Experience:

• 1–2 years of experience with Windows 11 deployment and troubleshooting
• 1–2 years working with Office 365 and O365 administration
• 1–2 years of experience managing Active Directory
• 1–2 years of experience using Group Policy in Windows 11 environments
• 1–2 years of experience supporting laptops and virtual machines
• Strong analytical and problem-solving skills
• Excellent verbal and written communication
• High level of customer service and interpersonal skills

Applicants must be currently authorized to work in the United States on a full-time basis now and in the future.
This position doesn’t provide sponsorship.

You will receive the following benefits:

• Medical Insurance - Four medical plans to choose from for you and your family
• Dental & Orthodontia Benefits
• Vision Benefits
• Health Savings Account (HSA)
• Health and Dependent Care Flexible Spending Accounts
• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
• Hospital Indemnity Insurance
• 401(k) including match with pre and post-tax options
• Paid Sick Time Leave
• Legal and Identity Protection Plans
• Pre-tax Commuter Benefit
• 529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.