Junior Enterprise Application Engineer

Junior Enterprise Applications Engineer

Location: 100% Remote
Department: Information Technology 
Salary Range: $84,000 – $105,000 + discretionary annual bonus

Overview

Our client, a large DC-based law firm, is seeking a Junior Enterprise Applications Engineer to design, implement, and support enterprise applications in a legal/professional services environment. The role requires strong technical, troubleshooting, and organizational skills.

Key Responsibilities

• Design, implement, and maintain enterprise applications.

• Coordinate upgrades, patches, and configuration changes with IT and business units.

• Develop application monitoring and support processes for high availability and performance.

• Troubleshoot complex issues across systems such as DMS, M365, and print management platforms.

• Maintain thorough documentation of systems, configurations, and recovery procedures.

• Provide daily support and resolve escalated issues via ServiceNow or similar systems.

• Research and apply relevant technology trends.

Qualifications

• Bachelor’s degree preferred; equivalent experience considered.

• Experience:

  • 1+ year supporting enterprise applications.

  • 2+ years of customer support, including executive-level users.

• Technical Skills:

  • Enterprise applications: iManage Work 10, NetDocuments, M365, Adobe, PrinterLogic, PaperCut, Kiteworks.

  • Virtual environments: Citrix Virtual Apps, Omnissa Horizon, Azure Virtual Desktop.

  • Operating systems: Windows Server 2016–2022, Windows 11.

  • High proficiency in PowerShell.

  • Networking fundamentals: TCP/IP, DNS, DHCP, Windows Firewall.

  • Familiarity with Azure and Microsoft Office Suite.